Apple investigating malfunctioning iPhone reports

Company says the incidents are isolated and denies a general problem

Apple is investigating reports that some of its popular iPhones may have malfunctioned following a query from a European Commission directorate that oversees consumer safety issues.

Apple told the Commission on Tuesday that "these are isolated incidents and that there is not a general problem," according to a statement issued by Directorate-General for Health and Consumers.

"For the cases which have been reported in the media, Apple [is] trying to get more information on the details of the incidents and will do tests as necessary to investigate the possible cause," the statement said.

An 18-year-old French teenager complained his eye was injured last week when his girlfriend's iPhone began making a hissing noise and the device's glass touchscreen shattered, according to a report in AFP. It wasn't clear which model of iPhone was affected.

In the U.K., a 47-year-old man from Liverpool told The Times earlier this month that his daughter's iPod Touch made a hissing noise and exploded after he dropped it.

In an incident in the Netherlands, an iPhone 3G was reportedly sitting in a car when the owner returned to find it was destroyed, burning a huge hole in the vehicle's seat.

Apple's U.K. office said: "We are aware of these media reports, and we are waiting to receive the iPhones from the customers. Until we have the full details, we don't have anything further to add."

The Commission also asked Apple about reports of malfunctioning iPods.

A Seattle TV station, KIRO-TV, reported last month that after many months of trying it obtained more than 800 pages of documents from the U.S. Consumer Product Safety Commission that detailed 15 incidents of faulty iPods, causing fires or burning their owners.

Faulty lithium ion batteries are often the cause of overheating problems with consumer electronics.

In June, the South Korean government asked Apple to recall its first-generation iPod Nano following four incidents since December 2008 where batteries overheated or exploded.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags AppleiPhoneiphone 3geuropean commission

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jeremy Kirk

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Cate Bacon

Aruba Instant On AP11D

The strength of the Aruba Instant On AP11D is that the design and feature set support the modern, flexible, and mobile way of working.

Dr Prabigya Shiwakoti

Aruba Instant On AP11D

Aruba backs the AP11D up with a two-year warranty and 24/7 phone support.

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?