Samsung tunes Windows Mobile for UC

Five upcoming dual-mode smartphones will work with enterprise software from DiVitas

Samsung and mobile unified-communications pioneer DiVitas Networks are working to make enterprise telephony functions work better on dual-mode handsets using Microsoft Windows Mobile.

Mobile UC can make cell phones work like desktop business phones on both office LANs and cellular networks, while also adding presence and instant messaging capabilities. It can save cellular minutes by shifting calls onto Wi-Fi as well as simplifying users' lives by providing a consistent set of features inside and outside the office.

But this ambitious vision is a hard fit with most mobile platforms, which weren't designed to support these features, according to DiVitas founder and CEO Vivek Khuller. The company's collaboration with Samsung will finally put dual-mode Windows Mobile phones on par with purpose-built Wi-Fi handsets in terms of battery life and Wi-Fi performance, as well as addressing some other issues, Khuller said.

DiVitas helped Samsung develop an API (application programming interface) that allows mobile UC software to work better on Samsung Windows Mobile devices. The API also helped to make possible the latest version of the Samsung Mobile Innovator's Software Developer Kit (SDK), released last month. Using that SDK, other mobile UC vendors will also be able to make their systems work better with Samsung phones, Khuller said.

Independent mobile UC vendors such as DiVitas make it easier for the typical IT department, with many different telephony platforms under its purview, to deploy this still-nascent technology, said Wainhouse Research analyst Brent Kelly. Systems from big players such as Cisco Systems and Avaya tend to work better with their own platforms, he said.

DiVitas and Samsung's work has value, but the companies have their work cut out for them competing against Research In Motion's BlackBerry platform, which holds about half the mobile enterprise market in North America, Kelly said. Carriers, which typically have some involvement in an enterprise's mobile strategy, also want to push some of their own services in this area, he noted. For his part, DiVitas' Khuller said neither the BlackBerry nor Apple's iPhone has been optimized by anyone for this kind of application. DiVitas has worked with Nokia to optimize its smartphones for mobile UC, but those devices have a fairly small market share in North America.

Without some form of tuning, regularly using dual-mode mobile phones on an office Wi-Fi network tends to drain their batteries faster than usual, and those networks usually aren't designed with roaming voice service in mind, Khuller said. There have also been some other problems with mobile UC on Windows Mobile. For example, when users return to the office and their calls shift over to the private Wi-Fi network, the handsets sometimes bounce into speakerphone mode, according to Peter DeNagy, general manager of enterprise mobility enablement at Samsung. There have been patches for such things, but Samsung's work with DiVitas was intended to solve those issues "holistically," DeNagy said.

Samsung is only DiVitas' second major handset partner. Cooperation between the two companies will also bring DiVitas software onto CDMA (Code-Division Multiple Access) handsets for the first time in an optimized way, thus addressing a huge part of the U.S. market, Khuller said.

The API will enable DiVitas software to run on four upcoming Samsung CDMA phones for the U.S. (Epix, Saga, Jack and Omnia), as well as the GSM (Global System for Mobile Communications) version of the Omnia for global markets. Samsung did not disclose when these phones will go on sale.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Stephen Lawson

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?