Upgrade work to continue after Primus data centre outage

CitiPower substation upgrade to continue despite recent Primus data centre outage

Primus’ Melbourne data centre has suffered its third power outage this year, causing the data centre to go offline and resulting in widespread Internet connectivity issues for many ISPs and customers.

In a note to customers Primus explained that the outage, which occurred at approximately 3:45pm on 9 August, was caused by a failure in the “high tension fuses in the CitiPower substation feeding our data centre.”

“We have experienced a similar issue several months ago and are in the process of executing a plan to resolve this issue,” Primus said.

Primus revealed that the CitiPower substation failure caused the problem, one of the company’s emergency diesel generators also failed to start “due to a synchronization processor failure.”

The outage affected both business and residential customers of Primus, as well as causing major Internet service providers iPrimus, iiNet, Internode and Netspace — among others — to go offline.

According to customer reports on forums, the outage lasted for approximately four hours. However, some ISPs managed to route traffic to other data centres in an effort to keep customers connected.

“Pretty poor, ~2.5 hrs and counting, this joint has worse uptime than my house... hard to believe we pay for this,” AusNOG member Damien Coxall wrote about the Primus outage.

Primus will continue with its plans to upgrade the data centre's CitiPower substation this weekend.

“During this upgrade, new HT switchgear and transformer will be installed. The facility will be operating on two running diesel generators prior to HT mains being isolated. An additional emergency diesel generator which is capable of carrying the entire load by itself will also be a part of the system. The facility will be fully staffed around the clock during this procedure. Customers have previously been informed of this work and ongoing communications with the customers will continue," Primus said in a written statement.

The company expects this upgrade will prevent any future outages, in preparation for what is expected to be a difficult summer in Melbourne.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Data CentrepowerPower ManagementPrimus Telecom

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jake Wilson

PC World
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?