Kindles crack, Amazon sued

Those who opted for a US$30 protective case with the e-reader are reportedly seeing the Kindle itself crack under pressure

The irony is beautiful: To protect your Kindle, don't buy protection.

Those who opted for a US$30 protective case with the e-reader are reportedly seeing the Kindle itself crack under pressure, and one customer is suing Amazon for his troubles.

Matthew Geise, executive director of a property management firm in Seattle, bought the second-generation Kindle for his wife, and the device's screen started freezing after cracks developed on the frame. He filed a federal class action lawsuit seeking more than $5 million in refunds, treble damages, and legal costs, The Seattle Times reports.

Brier Dudley, who wrote the story, doesn't specify the exact case model, but it's likely Geise is referring to the $30 leather cover that Amazon hawks immediately under the Kindle's "Add to Shopping Cart" button. The product has a 4.5-star customer rating, but on the low end, complaints of cracking abound.

"I loved this cover," wrote J. Nichols of Oakland, California. "It's high quality and attached to the Kindle securely. And then I noticed that the bottom hook was made in such a way as to crack the Kindle. Now my Kindle has a hairline crack in it which as you can imagine ticks me off."

Other customers reported similar problems, originating from where the hinges of the cover meet the device. A customer service representative reportedly told E. Priestley of Seattle that the damage is caused by resting fingers between the back of the Kindle and the cover, separating the two, and recommended putting a piece of Velcro tape in between to keep them together.

A customer service rep told Geise's wife that cracks are a common problem, but she would nonetheless need to pay $200 to get a replacement, because the damage isn't covered by warranty. The rep said the damage comes from improperly opening the cover backwards, which the customer denies doing.

Geise's attorney is Beth Terrell, who represented customers in a class-action lawsuit against Best Buy and Microsoft for unwanted MSN trials in Windows Vista. She estimates that "scores, if not hundreds" of Kindle owners have cracked frames.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags amazonamazon kindle

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jared Newman

PC World (US online)
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?