Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

TiVo Selects RightNow to Deliver Better Customer Experiences

RightNow On Demand Customer Relationship Management Improves Agent Effectiveness and Allows Customers to Help Themselves
  • 08 July, 2009 15:20

<p>Sydney, 8 July 2009 — TiVo Inc., leader in digital video recording, has chosen RightNow (NASDAQ: RNOW) on demand customer relationship management (CRM) to help customer service agents deliver better customer experiences. With RightNow, TiVo intends on increasing the satisfaction of its 3.2 million subscribers, while lowering customer support costs.</p>
<p>RightNow enables TiVo to:</p>
<p>· Provide consistent and accurate information - such as installation instructions, TiVo features or trouble shooting - to customers online</p>
<p>· Arm agents with complete and up-to-date information to quickly and efficiently answer customer inquiries</p>
<p>· Gather real-time customer feedback to drive more personalised communication and proactive engagement with customers</p>
<p>“With RightNow we can empower our customers to find the information they need quickly and easily, plus we can improve agent productivity by putting the information agents need to serve our customers right at their fingertips,” said Art Clessuras, vice president of operations, TiVo Inc.</p>
<p>About RightNow Technologies</p>
<p>RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organisations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit RightNow Technologies.</p>
<p>RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.</p>

Most Popular

Most Popular Reviews

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?