Solve Common PC Problems with Microsoft 'Fix Its'

Microsoft's Knowledge Base is a treasure trove of helpful information regarding common hardware and software problems.

Okay, maybe not a "treasure trove," and I wouldn't say all the information is "helpful." To put it another way, Microsoft's Knowledge Base is a frequently frustrating and only sporadically useful resource.

Recognizing this, Microsoft has created the Fix It Solution Center, which is home to over 100 automated problem-solvers.

That's right: automated. Instead of manually attempting to follow the Knowledge Base instructions for a given issue ("download patch A, reformat drive B, stand on head C," etc.), you can sit back and let a Fix-It fix it for you.

These tools are divided into eight categories, including Windows, Internet Explorer, Office, and Outlook/Outlook Express. Just mouse over any of them to see the available choices, then click the one you want for a full description. If it sounds like your problem, scroll down a bit until you find the Fix It button. A wizard will take you the rest of the way.

How well does it work? Let's put it this way: There's already a Fix It for broken Fix-Its. Oh, my goodness, sometimes the material just writes itself.

Seriously, though, I'm glad to see Microsoft taking some proactive tech-support steps. The Fix It Solution Center is definitely a worthwhile destination for users who need some guided, rather than DIY, help.

Join the Good Gear Guide newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Rick Broida

PC World (US online)
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?