BlackBerry Web e-mail users experience three-hour outage

US BlackBerry users left stranded after Web-based e-mail service blackout

BlackBerry users around the United States were stranded for about three hours Monday when their Web-based e-mail service blacked out.

The outage didn't affect corporate users who are linked with their BlackBerry Enterprise Server and with a data center hosted by BlackBerry maker Research in Motion. But from about 1 p.m. to 4 p.m. EDT Monday, consumers and small business users who rely on the Web-based BlackBerry Internet Service, available through their mobile carriers, were unable to send or receive e-mail.

Apparently no e-mail was lost: At the end of that period, users were receiving a backlog that had queued up.

A CNET.com story on the outage quoted a RIM PR agency spokeswoman, Marisa Conway, as saying that "some customers experienced a delay receiving e-mail" but that the outage "wasn't systemwide." The company has not responded to Network World inquiries asking for details.

Subscribers on all the major U.S. wireless carriers were affected. The BlackBerry Internet Service comes with each smartphone sold with a data plan. Users can set up and access 10 work and personal e-mail accounts, browse Web sites, and use calendar, contacts, task and memo pad features to organize their personal information.

RIM isn't alone in having these kinds of outages. Several have been reported, such as Google's online Gmail service.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags RIMBlackberryGoogle

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Cox

Network World
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?