Symantec warns customers after call center theft

Around 200 of its customers may have been affected by a data theft incident reported last week

Symantec is warning a small number of customers that their credit card numbers may have been stolen from an Indian call center used by the security vendor.

Symantec sent out the warning letters last week, after the BBC reported that it managed to purchase credit card numbers obtained from Symantec's call center from a Delhi-based man named Saurabh Sachar.

The letters were sent to just over 200 customers, according to Symantec spokesman Cris Paden. Most of those notified are in the U.S., but the company also notified a handful of customers in the U.K. and Canada, Paden said via e-mail.

"We have no evidence that the credit card information of any United States resident was actually compromised," Symantec wrote in its notification letter. (pdf)

It is not clear how Sachar might have obtained the card numbers, but he appears to have acted as a middleman. Symantec has linked the card numbers to another person working at a call center operated by e4e India, Paden said.

"As to whether or not that employee actually handled the information inappropriately or not remains to be investigated and confirmed by law enforcement," he said.

He declined to identify the employee, who has been placed on administrative leave.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags symantec

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Robert McMillan

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?