Symantec's Guru lets geeks reach out and help

Symantec is developing a new computer service to help tech gurus connect with friends and family to fix PCs.

Symantec has developed a way for geeks to reach out to friends and family over the Internet and fix their computers.

At this week's Demo conference in Palm Desert, Calif, Symantec will show off the new troubleshooting service, called Project Guru. With the service, computer savvy tech gurus can invite people to join their Guru network, where they can remotely troubleshoot and repair PCs.

Symantec already sells software, called PC Anywhere, that lets one PC remotely control another system, but Guru will be easier to use and set up and will give technical people a quick way to help their friends fix problems. "The expectation is we'll develop a very large suite of tools over time to let people deal with a large group of problems," said Brian Hernacki, an architect with Symantec's office of the CTO. "This isn't PC Anywhere."

Unlike PC Anywhere, Guru uses a secure browser connection to connect to the PC that needs help, so users don't have to adjust firewall settings.

Symantec isn't the first company to try to tap into the need for online support tools. Another company, called CrossLoop makes a similar product. But while CrossLoop can also be used to hook up with technical experts who will fix your computer for a fee, Symantec is initially focusing on connecting friends and family, rather than creating a marketplace for tech support services, Hernacki said.

Symantec is developing a handful of tools for the service right now: a remote desktop, security and malware scans, performance tests & error logs. The service is being tested in a small pilot program and Symantec plans to make a public beta of the service available later this year. The company hasn't worked out whether or not Guru will be free.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags symantec

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Robert McMillan

IDG News Service
Show Comments

Father’s Day Gift Guide

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?