Microsoft revs up 'Fix it' support tool

Automates solutions for some Windows problems

Microsoft has ramped up a new Windows support assistant nearly three months after it quietly debuted the automatic repair and configuration tool.

Dubbed "Fix it for me," the tool is an adjunct to some of the support documents Microsoft posts to its Knowledge Base (KB), the company's online collection of hot-fix guidelines and trouble-shooting instructions. Those KB documents that include the automated support boast a button labeled "Fix it."

"Have you ever come across a Microsoft Knowledge Base (KB) article or been presented with a Windows Error Reporting (WER) solution and asked yourself, 'Why can't Microsoft just fix this for me?'" the "Fix it for me" blog reads. "Today, KB articles and WER solutions provide you with a list of steps that can be followed to resolve your issue," the post continued. "Our team's purpose is to automate the steps ... so you can click a button and have the issue resolved."

The blog also listed some of the Knowledge Base documents that boast a "Fix it" button, including one that prevents users from connecting a USB storage device -- useful in protecting against one of the infection vectors of the "Downadup" worm.

While the team posted just four Fix it-enabled documents in November and December 2008, it added 78 in January 2009, more than 30 of them last week alone.

Each "Fix it" is a separate, small download of a Windows installer package that when run, automates the manual steps spelled out in the appropriate KB document.

In a post last month to a message forum on the "WinVistaClub" Web site, someone who identified himself only as "Paul" and said he was part of the "Fix it" team at Microsoft, encouraged users to send feedback on the feature to the group at the fixit4me@microsoft.com e-mail address.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Windows

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Gregg Keizer

Gregg Keizer

Computerworld
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?