Is myKP too good to be true?

With three days to go until myKP's unlimited broadband plans are unveiled, Australia's newest ISP still has an up-hill battle ahead of it.

Last week I looked into whether the ISP's ambitious unlimited plans were viable and it seems others are similarly sceptical. A forum thread on broadband discussion and news site Whirlpool has become what is essentially a slinging match between myKP's managing director (or equivalent thereof), George Kaloudis, and some of the ISP's most vocal critics.

Reading through over nine pages of discussion between forum members, it is honestly difficult to choose which side to agree with.

The majority of complaints by Whirlpool users in the thread centred on the lack of information provided by myKP, ranging from wanting to know which company's DSLAMs are being used to whether myKP is a member of the Telecommunications Industry Ombudsman Scheme (which, apparently, it is not).

I get you — answers would be nice, but hasn't myKP already stated quite clearly that information would be available on Australia Day? Is it that hard to keep your objections and arguments on hold until the full story is revealed?

It seems that while there are genuinely concerned critics who simply want to ensure myKP is following correct legal procedure, the majority of the arguments are scepticism-fuelled complaints justified by a rough history in the Australian broadband market. Once Australia Day comes around, then the floor is open to critics.

Unfortunately, George Kaloudis isn't doing myKP any favours. In fact, there are some things that that raise questions about the company: a UFO sightings page on its Web site, communication between Whirlpool members and myKP's staff evidenced in the thread, and a YouTube channel titled "myKP TV" that appears to be little more than a favourites list compiled by a 13-year-old tech geek.

If the Whirlpool user "George myKP" is in fact George Kaloudis (who he claims to be), then myKP certainly needs proper PR. Posts made by George myKP are not only fairly uninformative but they're riddled with swearing, poor punctuation and grammar, and the occasional "lmao". Compare his posts to the surrounding ones from other Whirlpool members — proper punctuation, correct grammar and the air of IT professionals.

I'm more than willing to give myKP a chance — I don't even care that technical support won't be free with the service. Unfortunately, if myKP's track record of communication with potential customers is any indication, Australia's newest ISP will become Australia's shortest-lived ISP.

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James Hutchinson

PC World
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