Demand for Storm crashes ordering system

Portal shutdown temporarily thwarts purchases

While Verizon expected the BlackBerry Storm to be a hot-ticket item, it probably didn't anticipate that demand for the device would crash its online ordering portal.

But on Friday afternoon, Verizon stores were unable to process any more orders for the Storm, because high traffic apparently had overloaded the system with ordering requests. A representative at a Verizon Wireless store in the US, said that the outage hit his branch at around 3pm on Friday, with service returning one hour later.

In addition to in-store systems going down, Verizon's online portal for ordering the Storm went down: Clicking on the "Buy Now" button on the homepage will prompt a message telling you that the page you're looking for is unavailable.

"I guess they weren't ready to handle the capacity," says Lory Dix, a Verizon customer who had stopped by a Verizon Wireless store on Friday afternoon to fix a problem with her current phone. "All the systems were down when we went there, and people were just standing around."

Demand for the Storm has been strong so far; multiple sources have reported lines of 50 to 100 people queuing up outside Verizon Wireless stores to purchase the device. Reuters has also reported that Verizon customers created a "ruckus" when a Verizon store in Manhattan ran out of the device. Over 200 people had been waiting in line since before 8am, the report said, and police had to step in to calm things down. One New Yorker pre-ordered the Storm at both Best Buy and Circuit City, but when he visited local stores for each chain, neither had any devices left, nor did a Verizon store nearby.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags blackberry storm

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Brad Reed and John Dix

Network World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?