Microsoft won't budge on Hotmail interface redesign

Also tells users to switch to a desktop client or the mobile version if they can't access their accounts

Some continued to complain about specific problems tied to the new interface, including being unable to compose new messages or find their contacts. Today, a different Hotmail manager addressed those concerns by suggesting users try alternatives.

"We're working on fixing many of the issues that we're hearing matter most to you," said Ellie Powers, a Hotmail program manager, in a comment added to the same Schackwitz blog at 12:42 p.m. Eastern. "While we work on fixing Hotmail, here are [some] temporary solutions that we hope can provide some relief."

Powers then ticked off:

The mobile version of Hotmail. "It doesn't have all of the features of the Web version but we hope this may help some of you who are completely blocked at the current time," she said.

Windows Live Mail, a desktop client for Windows XP and Vista that lets users access their Hotmail accounts.

Outlook Connector, an add-on to Microsoft Outlook, the e-mail client bundled with Office, which also lets users access Hotmail.

"Again, we are working on fixing the problems you are reporting and know that the options mentioned here are not permanent solutions," Powers concluded.

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Gregg Keizer

Computerworld
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