Council owns up to Optus' QLD IP blackout

Inquiries failed to locate cable

Gold Coast City Council has today been revealed as the culprit behind this week's Optus outage after excavations in a Queensland state water project severed an interstate fibre cable.

More than a million Optus customers were unable to use mobile and land line telephones, or reach Web sites outside of the state for more than four hours, while repair crews rushed to fix the damage.

To compound the issue, a second new, reported yesterday by Computerworld, blocked traffic on the remaining Optus inland backbone when the Stanthorpe Point of Presence (POP) failed.

Standard operational procedures including inquiries placed to Dial Before You Dig failed to alert staff to the presence of the fibre link.

Gold Coast City Council Acting Mayor, Councillor Daphne McDonald said the cut occurred after three separate inquiries into the location of the cable returned false information.

"As with all projects of this magnitude there is always the potential for the unexpected - despite comprehensive procedures in place," McDonald said.

"Present investigations indicate that despite having utilised services such as Dial Before You Dig the communications cable wasn't where it was expected to be."

The offending works is understood to be separate from a nearby project conducted by the Southern Regional Pipeline Alliance, to connect a desalination plant to the main South East Water Grid.

Investigations are continuing into the "root" cause of the incident, which involves the state government council, and managing contractor Abigroup which are both members of the Southern Regional Pipeline Alliance.

"With any incident of this size, where so many people are affected, it's critical to find out exactly what went wrong, why it happened and what can be done to make sure it doesn't happen again.

Optus announced yesterday it would evaluate claims for compensation on a case-by-case basis.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Darren Pauli

Show Comments

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?