Microsoft turnabout on XP follows user demands

Company says 180-degree turnaround motivated by customer and hardware partner feedback

Microsoft's decision Tuesday to allow low-cost desktop makers to install Windows XP Home on their hardware until June 2010 reverses a move it rejected just two months ago.

At the Computex trade show that opened Tuesday in Taipei, Taiwan, the company said it would allow computer manufacturers to pre-install Windows XP Home on what it called "nettops," which it defined only as "low-cost desktops," through June 30, 2010.

Tuesday's decision follows an early April change in XP Home availability, when Microsoft postponed the retirement of the seven-year-old operating system by telling OEMs they could slap it on small and lightweight notebooks, dubbed ULCPCs, for ultra low-cost PCs, until the end of June 2010.

At the time of that announcement, however, Microsoft was adamant that it wouldn't consider making the same deal on low-cost desktops. In an interview with Computerworld, Kevin Kutz, Windows client director, said that low-cost desktops would not be eligible for the extension.

Tuesday, a Microsoft spokeswoman explained the 180-degree turn as originating with customers and hardware partners.

"One thing Microsoft has heard loud and clear, from both customers and partners, is the desire for Windows on this new class of devices," the spokeswoman said in an e-mail. "It is important to Microsoft that they meet the needs of their partners and customers and this is why the Windows XP Home offering is being extended to include net top devices."

That explanation seems to fit the requirements spelled out by Microsoft's CEO in late April when he was asked if the company would push back the general retirement of XP from its current date of June 30, 2008. Speaking to reporters in Belgium, Steve Ballmer said, "If customer feedback varies, we can always wake up smarter." Later, however, Microsoft said that Ballmer's comments did not indicate a shift in strategy.

One analyst Tuesday said that Microsoft's explanation made sense. "Customers and OEMS told them they needed to do this," said Michael Gartenberg of JupiterResearch.

But Gartenberg also said that it was more than just feedback that forced Microsoft to make the move. "For certain classes of hardware, Windows XP is actually the best fit," he said. The lower-cost components required by low-cost notebooks and low-cost desktops -- primarily their underpowered processors -- preclude using Microsoft's newer OS, Windows Vista. "These lower-powered processors are not suitable for Vista, not now, not ever," Gartenberg argued.

Microsoft has not defined either category -- low-cost notebooks or desktops -- in more than general terms. Tuesday, for instance, when the company was asked what would prevent OEMs from installing XP Home into more capable machines, the spokeswoman's response was only: "Microsoft is working closely with our OEM partners to ensure they understand the specifics of this Windows XP Home offering for netbook and nettop devices."

"This kind of underscores that for many people Windows XP is good enough," added Gartenberg, "and shows that for now, XP, for certain classes of hardware, will be around for a while. Windows Vista has done well, but it's not perceived to have done well in the marketplace. Microsoft has had a hard time getting consumers on board Vista."

Another analyst, however, didn't see the addition of low-cost desktops to the XP extension as much of a change. "I don't find this new exception to be inconsistent with the prior exceptions, but it is evidence that any time Microsoft sees a technology that is not ready for Vista, they could use XP," said Michael Silver, an analyst with Gartner, in an e-mail.

Exactly, said Gartenberg. "Microsoft's been forced to extend XP with a lease on life," he said, referring to past changes in the company's XP wind-down schedule. "And if customers demand it again, Microsoft will have to capitulate again."

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Gregg Keizer

Gregg Keizer

Computerworld
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