Mac OS X update causes Adobe file corruptions, users say

PhotoShop and InDesign users report file corruption

Users of Adobe System's popular design software, including PhotoShop and InDesign, have reported that after updating their Macs to the latest version of Leopard, files get corrupted when saved to network servers.

Apple had no immediate explanation, but a spokesman pointed to a year-old Adobe warning of potential problems when saving files to network drives.

Apple released Mac OS X 10.5.3, an update that fixed more than 100 security vulnerabilities and other problems, on Wednesday.

By the next morning, users were complaining on both Adobe's and Apple's support forums that files created by its CS3 suite applications -- PhotoShop is the best known in the bundle -- were being corrupted.

"Essentially, PhotoShop doesn't recognize the files after saving edits on an existing X Server, thus ruining your file," said a user named Kevin Moran in a message posted to an Adobe support forum Thursday.

"I too got @#$%^&ed by this for every file I worked on today," added a user identified as "chazcron" on the same thread.

PhotoShop and InDesign users also reported the same problem on Apple's support forum, and stressed that the file corruption only started after they'd updated to Mac OS X 10.5 .3.

"Started right after installing the 10.5.3 update," claimed "Traumarama" in a post to the Leopard forum. "No one else can open my files either. I've tried the usual fixes. What to do now?"

"Since installing the update I have had the same problem with .psd and .tif files becoming corrupt," added Rik Tweed on the Apple thread. "I am likewise working with files on a shared volume, which I have done for years with no problem. I cannot get the corrupted files open locally or remotely and creating new copies does not help."

Adobe did not responded to questions about the extent of the problem, when it would be fixed and where the fault lay. Apple, meanwhile, had no answers to the same questions, but spokesman Anuj Nayar pointed out an Adobe support document from January 2007.

That document spells out problems with the then-current Mac OS X, dubbed Tiger. "Mac OS X 10.4.6 uses newer AppleShare components which conflict with PhotoShop when you save a file to a server," said the Adobe document, which also told users it does not support opening or saving files from a server "because of potential file corruption."

Adobe indicated then that the problem -- which popped up after users updated from 10.4.5 to 10.4.6 -- was Apple's fault.

Users, meanwhile, reported that although saving to a network drive corrupted their files, using the Save As command instead did not. "I think I found a way to work around it," said a user using the "backfliprabbit" alias. "If you do Save As and replace the old file with the same name, it will let you open."

Others had more advice along the Save As lines. "If a Save As avoids corruption, disable the Command-S for Save in the Keyboard Shortcuts and apply it to Save As," said Moran on the Apple forum.

According to users posting to that same Apple forum, the damaged files are missing most of the header data Adobe normally puts at the file's beginning.

Users saving Adobe CS3 files to both Mac- and Windows-based servers have reported corrupted files.

Join the Good Gear Guide newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gregg Keizer

Show Comments

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?