Mac OS X update causes Adobe file corruptions, users say

PhotoShop and InDesign users report file corruption

Users of Adobe System's popular design software, including PhotoShop and InDesign, have reported that after updating their Macs to the latest version of Leopard, files get corrupted when saved to network servers.

Apple had no immediate explanation, but a spokesman pointed to a year-old Adobe warning of potential problems when saving files to network drives.

Apple released Mac OS X 10.5.3, an update that fixed more than 100 security vulnerabilities and other problems, on Wednesday.

By the next morning, users were complaining on both Adobe's and Apple's support forums that files created by its CS3 suite applications -- PhotoShop is the best known in the bundle -- were being corrupted.

"Essentially, PhotoShop doesn't recognize the files after saving edits on an existing X Server, thus ruining your file," said a user named Kevin Moran in a message posted to an Adobe support forum Thursday.

"I too got @#$%^&ed by this for every file I worked on today," added a user identified as "chazcron" on the same thread.

PhotoShop and InDesign users also reported the same problem on Apple's support forum, and stressed that the file corruption only started after they'd updated to Mac OS X 10.5 .3.

"Started right after installing the 10.5.3 update," claimed "Traumarama" in a post to the Leopard forum. "No one else can open my files either. I've tried the usual fixes. What to do now?"

"Since installing the update I have had the same problem with .psd and .tif files becoming corrupt," added Rik Tweed on the Apple thread. "I am likewise working with files on a shared volume, which I have done for years with no problem. I cannot get the corrupted files open locally or remotely and creating new copies does not help."

Adobe did not responded to questions about the extent of the problem, when it would be fixed and where the fault lay. Apple, meanwhile, had no answers to the same questions, but spokesman Anuj Nayar pointed out an Adobe support document from January 2007.

That document spells out problems with the then-current Mac OS X, dubbed Tiger. "Mac OS X 10.4.6 uses newer AppleShare components which conflict with PhotoShop when you save a file to a server," said the Adobe document, which also told users it does not support opening or saving files from a server "because of potential file corruption."

Adobe indicated then that the problem -- which popped up after users updated from 10.4.5 to 10.4.6 -- was Apple's fault.

Users, meanwhile, reported that although saving to a network drive corrupted their files, using the Save As command instead did not. "I think I found a way to work around it," said a user using the "backfliprabbit" alias. "If you do Save As and replace the old file with the same name, it will let you open."

Others had more advice along the Save As lines. "If a Save As avoids corruption, disable the Command-S for Save in the Keyboard Shortcuts and apply it to Save As," said Moran on the Apple forum.

According to users posting to that same Apple forum, the damaged files are missing most of the header data Adobe normally puts at the file's beginning.

Users saving Adobe CS3 files to both Mac- and Windows-based servers have reported corrupted files.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gregg Keizer

Computerworld
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?