Soul admits staff cuts

Telco says it moved Perth roles offshore but is adamant the business is not experiencing financial difficulty

SP Telemedia subsidiary, Soul Telecommunications, has admitted cutting staff in Western Australia and moving sales offshore but denies not paying staff entitlements.

Several claims have been made to <i>The Australian</i> against the telco over the past week, the most recent that Soul is being investigated by the Australian Workplace Ombudsman in several states for not paying employee entitlements. .

A former Soul call centre employee, who asked not to be named, told ARN most of its customer care, dealer, credit and sales functions had been offshored to Manila and that a large percentage of WA staff were made redundant on April 30. At its height, the company had up to 600 employees in Perth, the former employee claimed. The Perth call centre was responsible for customer and dealer service, sales and credit.

The former employee also said Soul customers had often faced delays of up to two hours before getting through and that several had threatened to complain to the Ombudsmen. According to the former call centre employee, Soul staff constantly received calls from dealers chasing up payments and that bills were not being paid. The Workplace Ombudsman confirmed to ARN that it had received complaints about Soul and was investigating the company

It is also understood Soul has struggled to pay its bills on time, with one customer being cut off from the Internet due to .

In an ASX statement dated May 29, the telco admitted cutting staff in its Western Australian branch and moving some functions to NSW or offshore. It also claimed it was assisting with enquiries in connection to a former Soul dealer, Soul Shop, but insisted that it had paid all employee entitlements.

The former call centre employee also claimed dealers were also often calling to chasing up payments. The source had received their entitlements within a few weeks, but said some former staff were still chasing up money.

The Workplace Ombudsman and Soul had not responded to requests for comment at time of press.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Nadia Cameron
Show Comments

Essentials

Brother MFC-L3745CDW Colour Laser Multifunction

Learn more >

Mobile

Exec

Sony WH-1000XM4 Wireless Noise Cancelling Headphones

Learn more >

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?