Soul hits back at claims of dealer payment delays

Telco says it has withheld payment from five dealers

SP Telemedia subsidiary, Soul Telecommunications, has hit back at media claims that it has not paid commissions to hundreds of resellers across the country.

According to a story published in The Australian on May 28, up to 200 Soul Communication resellers across the country could be out of pocket because of delays in dealer commission payments. The article cited at least two business owners who claimed to be closing shopfronts and sacking staff because they had not been paid thousands in commission fees over recent weeks. It also claimed dealers were threatening legal action.

One Soul broadband and home dealer talking to ARN, who asked not to be named, said it had experienced ongoing issues and delays when trying to claim dealer commissions on sales. In one instance, the dealer claimed to have waited nearly six months before receiving its commissions cheque.

In a statement posted to the ASX, Soul confirmed it had withheld payment to five dealers operating in the call centre space. But it refuted accusations that it had wrongly withheld funds from dealers.

"Soul has commercial agreements with many dealers in Australia but it has only recently withheld payment from five dealers who are call centre based operators," the statement read. "To Soul's knowledge, the companies from which it has withheld payment have no shopfront stores.

"Soul has agreements in place with each of those five dealers which entitles Soul to withhold or claw back dealer payments in certain circumstances.

"Any suggestion that Soul has wrongly withheld money from these dealers will be vigorously defended."

Questions are now being raised as to why payments have been delayed. The dealer talking to ARN suggested SP Telemedia's raft of recent mergers and acquisitions and its affect on internal systems could be to blame.

SP Telemedia is currently in negotiations to acquire all shares in ISP, Chariot. The ASX-listed telco also acquired Australian ISP, TPG, in February. The deal included a $150 million cash payment as well as 270 million SP shares. As part of the acquisition, TPG CEO and founder, David Teoh, became SP's executive chairman.

Are you a Soul partner experiencing difficulties with payments from the company? Let us know

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Nadia Cameron
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?