Aussie broadband value: stagnant or stingy?

Whilrpool's 2007 survey respondents cant see value in broadband, ISP level filtering or Telstra. But VoIP and FttN for rural Aussies get thumbs up

Interestingly the number of people that aren't attracted to VoIP has also increased, jumping from 26% to 29% since the survey's 2006 edition. But despite this, making phone calls over the Internet was the most popular activity people would like to be able to use their broadband connection for but haven't yet been able to.

In terms of respondent demographics, the largest job sector respondents listed as coming from was student (12.3%) followed by IT support (10.1%), IT developer (9.2%), IT manager (6.8%) and IT admin (6.7%).

The majority of respondents have two or three computers and two or three users sharing the broadband connection. Almost 70% share that connection via a wired and wireless network.

Fast downloads (86.4%), fast web surfing (84.2%), always-on web access (81.1%), sharing with multiple computers (62.2%), always-on email (61.4%) and Peer-to-Peer file sharing (53.4%) were the most common usage models of the broadband connection.

On the ISP front, Westnet, Adam and Exetel kept customers waiting as little time as possible over the phone before connecting them to the right person, while AAPT, Optus and Netspace performed poorly in this area.

Despite their tardy telephone habits, Westnet along with Internode, Adam, iiNet, aaNet and Netspace each boasted more than 60% of customer service ratings in the good or excellent category.

Telstra cable and DSL, Optus cable and DSL, TPG, Exetel, and AAPT all suffered more than 40% below average or awful customer service ratings.

View the complete survey here.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Andrew Hendry

Show Comments

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?