Hotmail, Windows Live back online, Microsoft says

Outage of services, including Hotmail, blamed on Windows Live ID log-in process

Microsoft late Tuesday said it has cleared up what was a daylong and that all users have access again to Windows Live services that include Hotmail, Messenger, SkyDrive and Photo Gallery.

The company was blaming an issue that was affecting the log-in process via Windows Live ID, which provides single click access to all the accounts a user has on Windows Live.

At about 3:15 p.m. PST, Microsoft's Samantha McManus, Windows Live product manager, issued a statement: "Earlier today, an issue began that has caused some consumers worldwide to experience difficulty logging in to their Windows Live ID accounts. This issue has since been resolved and normal operations have been restored to all customers."

She offered no details on the issue.

Microsoft is using its consumer services to showcase its software plus services initiative aimed at corporate users.

In addition, CNet reported in an interview with Bob Muglia that Windows Live was being mostly run on Windows Server 2008.

Earlier in the day, users from the U.S. and Europe had been reporting that Hotmail and other services were down.

Windows Live consists of 10 services, the most widely used being Hotmail.

Earlier in the day, McManus issued a statement tagging the issue to Windows Live ID and said the company was making progress to resolve the problem.

Windows Live ID is based on Microsoft's Passport technology and is a testing ground for its new user-centric InfoCard technology that shipped with Vista.

Many reported seeing the error message: "Server too busy. We are experiencing higher than normal volume and are therefore unable to service your request at this time."

Some speculated Microsoft's online properties, which are part of its efforts to add online services to go along with its shrink-wrapped software, were suffering from a denial-of-service attack.

Microsoft is not the only high-profile provider to suffer an outage, Google's YouTube suffered from access issues on Sunday.

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Fontana

Network World
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?