Hotmail, Windows Live back online, Microsoft says

Outage of services, including Hotmail, blamed on Windows Live ID log-in process

Microsoft late Tuesday said it has cleared up what was a daylong and that all users have access again to Windows Live services that include Hotmail, Messenger, SkyDrive and Photo Gallery.

The company was blaming an issue that was affecting the log-in process via Windows Live ID, which provides single click access to all the accounts a user has on Windows Live.

At about 3:15 p.m. PST, Microsoft's Samantha McManus, Windows Live product manager, issued a statement: "Earlier today, an issue began that has caused some consumers worldwide to experience difficulty logging in to their Windows Live ID accounts. This issue has since been resolved and normal operations have been restored to all customers."

She offered no details on the issue.

Microsoft is using its consumer services to showcase its software plus services initiative aimed at corporate users.

In addition, CNet reported in an interview with Bob Muglia that Windows Live was being mostly run on Windows Server 2008.

Earlier in the day, users from the U.S. and Europe had been reporting that Hotmail and other services were down.

Windows Live consists of 10 services, the most widely used being Hotmail.

Earlier in the day, McManus issued a statement tagging the issue to Windows Live ID and said the company was making progress to resolve the problem.

Windows Live ID is based on Microsoft's Passport technology and is a testing ground for its new user-centric InfoCard technology that shipped with Vista.

Many reported seeing the error message: "Server too busy. We are experiencing higher than normal volume and are therefore unable to service your request at this time."

Some speculated Microsoft's online properties, which are part of its efforts to add online services to go along with its shrink-wrapped software, were suffering from a denial-of-service attack.

Microsoft is not the only high-profile provider to suffer an outage, Google's YouTube suffered from access issues on Sunday.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Fontana

Network World
Show Comments


James Cook University - Master of Data Science Online Course

Learn more >




Back To Business Guide

Click for more ›

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?