Microsoft fixing Hotmail outage

Microsoft said it has begun repairing an issue that is keeping Windows Live customers from signing in to their accounts.

Microsoft on Tuesday acknowledged a problem that is preventing Hotmail users from accessing their accounts.

"The issue is purely impacting the log-in process for customers and largely does not impact customers who were already logged in," Microsoft said in a statement. "We have made significant progress in decreasing the number of customers currently affected since initial reports, but the issue has not yet been completely resolved. Microsoft is working quickly and aggressively to resolve the issue and expects to restore normal operation to all customers shortly."

Commenters on a Seattle Post-Intelligencer blog from countries around the world, including the Netherlands, Finland, France, Canada and across the U.S., said they weren't able to access their Hotmail accounts.

Some customers have also reported trouble accessing the Messenger service.

Despite Microsoft's statement acknowledging the problem, its Hotmail network status page reported that the service is available and there are no known network issues, as of around 2 p.m. on the West Coast of the U.S.

Microsoft did not say when the problem started, except to say it began happening earlier Tuesday. The company said the issue was affecting some Windows Live customers around the world.

Hotmail had an outage of several hours late last year that left some users unable to access their accounts. That issue arose during maintenance work on the service.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?