Microsoft fixing Hotmail outage

Microsoft said it has begun repairing an issue that is keeping Windows Live customers from signing in to their accounts.

Microsoft on Tuesday acknowledged a problem that is preventing Hotmail users from accessing their accounts.

"The issue is purely impacting the log-in process for customers and largely does not impact customers who were already logged in," Microsoft said in a statement. "We have made significant progress in decreasing the number of customers currently affected since initial reports, but the issue has not yet been completely resolved. Microsoft is working quickly and aggressively to resolve the issue and expects to restore normal operation to all customers shortly."

Commenters on a Seattle Post-Intelligencer blog from countries around the world, including the Netherlands, Finland, France, Canada and across the U.S., said they weren't able to access their Hotmail accounts.

Some customers have also reported trouble accessing the Messenger service.

Despite Microsoft's statement acknowledging the problem, its Hotmail network status page reported that the service is available and there are no known network issues, as of around 2 p.m. on the West Coast of the U.S.

Microsoft did not say when the problem started, except to say it began happening earlier Tuesday. The company said the issue was affecting some Windows Live customers around the world.

Hotmail had an outage of several hours late last year that left some users unable to access their accounts. That issue arose during maintenance work on the service.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?