Telstra takes second stab to kill CDMA

Conroy to decide whether Next G is good enough

Telstra will try again next month to shut off its CDMA network through a submission to Communications Minister Stephen Conroy which details new changes to its Next G network.

The government stymied the closure of the CDMA network in back January based on an Australian Communications and Media Alliance (ACMA) report which criticized the suitability of Next G handsets, network coverage and customer service.

Telstra can only close the CDMA network once Next G has equivalent coverage and service, under a draft license condition issued by former Communications Minister Helen Coonan.

Group managing director Geoff Booth said the March 20 submission will prove to Conroy that Telstra has rectified the problems.

"Telstra will provide details of the numbers of callers to the hotline, the actions taken to address their issues, including the swapping out of handsets in 'genuine cases' where customers are not able to achieve equivalent coverage," Booth said, adding it has provided customers "adequate time" to resolve their problems.

"We will include information to demonstrate that drop-out performance is well within acceptable limits.

"We are implementing a plan to address specific problems that relate to 'past actions' as well as additional measure to ensure that customers are advised to purchase suitable equipment."

Next G customers experiencing drop-outs can expect a call from Telstra as part of its clean-up to make sure Blue Tick phones and reception boosters are being used in the bush and at the edge of coverage cells.

Telstra will also hand out free external antennas to customers who have lost coverage by migrating to Next G, and have maintained the same hardware configuration across the networks.

The company will roll out a six month accreditation program to Telstra shops and dealers to make sure appropriate phones are sold to customers.

Regional Australians were bing sold phones designed for metro areas for more than nine months, according to the ACMA report.

It claimed Blue Tick phones were available in mid 2007, nine months after the Next G launch, at which point the network had about two million subscribers.

The report based its coverage findings from "the extent to which a signal emitted from a base station is of sufficient strength to enable the connection and maintenance of voice calls using only an appropriate handheld mobile phone handset".

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Darren Pauli

Computerworld
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?