Notebook PCs / Laptop

Questions to ask the retailer

Free leather carry bags, bundled software, extended warranty, accidental damage cover and the like are often nice value-added features. But if the machine isn't good value without them, think again.

Top 10 questions to ask regarding warranty

Even the most reliable machines may experience faults that cannot easily be rectified. Repairing a notebook can be extremely expensive -- unlike equivalent desktop machines, manufacturers are more likely to use non-standard components. Even if this is not the case, replacing many parts is too complex for the average user. The majority of manufacturers offer one-year return-to-base warranties. Some offer to collect your machine as part of the standard warranty, most will be willing to extend terms at a price, and a few manufacturers offer three years of support. It's also worth noting that it's common practice for notebook vendors to use professional third-party support contractors, especially where the vendor doesn't have a repair centre in your city or state.

  • Is there a guaranteed turnaround time on service or an option to pay to include this? This applies to return-to-base or courier pick-up warranties.
  • If you live in a regional area, does the "free courier pickup" warranty still apply to you?
  • Is the warranty International? If so, what countries and locations are included? This is one to keep in mind if you're a regular traveller.
  • Can you get a courtesy notebook if there are extended repair problems?
  • If you're a business, is there an option to sign a service agreement contract?
  • What are the warranty specifics concerning dead display pixels?
  • If the notebook is being shipped to you, is transit damage insurance included?
  • What is the warranty on the notebook's battery?
  • Are parts and labour included in the warranty?
  • Are any third-party support contractors sufficiently stocked with parts and sufficiently trained to support your particular notebook model?

Join the Good Gear Guide newsletter!

Error: Please check your email address.

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

PC World Staff

PC World
Show Comments

Most Popular Reviews

Latest News Articles


PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?