Microsoft probes Xbox Live hacks

Hackers reported to be stealing player accounts on Xbox Live gaming service

Finisterre seemed to lean toward the latter, a low-tech form of identity theft where a criminal calls technical support, poses as a legitimate customer, and somehow convinces the representative to issue a new password or hand over the existing one.

"Some of the forums where the Clan Infamous is talking, they state that they are basically taking advantage of dumb Xbox Live customer support. So there may not actually be some [zero-day] exploit [but] rather stupidity of the staff on hand," Finisterre said.

Microsoft's only official response was to say that it is looking into the matter. "There have been reports of fraudulent activity and account theft taking place on the Xbox Live network," a company spokesman said Wednesday. "Security is a top priority for Xbox Live, and we are actively investigating all reports of fraudulent behavior and theft.

"Any customer with a question about the security of their Xbox Live account should contact 1-800-4-MY-Xbox, and an Xbox customer service representative will help them understand our security policies and procedures," the spokesman added.

If Finisterre's experience is any guide, that recommendation may just waste customers' time. "I've stooped to calling random Bungie employees until I get someone to hold accountable," he said. "It's kinda pathetic that I had to go to the media to get this investigated. It's also sad that so many other people on Xbox forums are getting blown off, too.

"Neither Bungie or Xbox Live support has owned up to anything really, so ... here I sit waiting for my callback still," Finisterre said.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gregg Keizer

Show Comments

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?