Symantec has rolled out the 12th iteration of its pcAnywhere remote-control software, returning to basics with features to ease connectivity.
"With this release we've gotten back to the fundamentals," said Mike Baldwin, senior product manager for Symantec, based in California.
The pervasiveness of broadband, firewalls, routers, NAT (Network Address Translation) devices and DHCP (Dynamic Host Configuration Protocol) IP (Internet Protocol) address assignment pose many challenges for help desk professionals looking to connect to remote PCs, laptops and other devices, said Baldwin.
To address those challenges, Symantec has added a new gateway feature that lets users designate one machine in a network as a single point of access to that network. This helps reduce the amount of ports a user has to open and minimizes challenges around dynamic IP-address assignment, said Baldwin. Another new feature, called the host invitation, lets host users initiate remote-control sessions with remote users without requiring either user to know the other's IP address.
Symantec also said it had extended host and remote platform support for the Mac OS X operating system and host support for the Windows XPe and WEPOS embedded environments.
The new software will be available by the end of the month.
In addition to upgrading its pcAnywhere software, Symantec also rolled out an add-on offering, pcAnywhere Access Server, which enables connections to multiple pcAnywhere hosts through a central server, regardless of users' location or network configuration, according to Symantec.
That product will be available in May.