Is your CRM business process really a workflow?

CRM systems offer workflows, approval processes, and other business process enforcement features. But it's not always clear which feature you should use, and overly strict enforcement mechanisms cause big user satisfaction problems.

The grill: Marco Orellana

Every year the MIT Sloan CIO Symposium recognizes IT leaders who pursue innovative uses of technology to further business objectives. This year's Award for Innovation Leadership went to Marco Antonio Orellana Silva, CIO and executive manager of infor...

Fire sale HP TouchPad: Pros and cons

If you're still looking for a Hewlett-Packard TouchPad at the fire sale price of $99, you still have a few more places to look. But is it worth the effort? After all, HP's decision to stop making WebOS hardware puts the platform in jeopardy, so you m...

Browsing and privacy: How to not get tracked

If you're old enough to remember the Cold War, you know what an arms race is. One side comes up with a new weapon, the other side matches it, and then the first comes back with something even bigger and so on and so on. That also describes the ongoin...

First look: VMware vSphere 5 looms large

As we rapidly approach yet another VMworld conference and the general release of VMware vSphere 5, it's clear that VMware hasn't been resting on its laurels. The newest version of vSphere builds on the strong foundations of vSphere 4.1, showcasing ne...

Huh? TouchPads now selling for almost $300 on eBay

The TouchPad may be DOA thanks to HP's recent decision to drop WebOS but you wouldn't know it from the prices the tablet fetches on eBay. After fire sales over the weekend dropped the price of the entry level 16gb TouchPad model down to $99, demand f...

SaaS ERP is making the grade at Brown University

When powerful ERP applications are needed by growing businesses today, SaaS ERP is being looked at more and more as a viable option to traditional complex, expensive and labor-intensive packaged ERP suites. And while SaaS ERP is still young, in the r...

Workplace conflict: How to diffuse battles with co-workers

No one likes to address workplace conflicts -- not the employees who get embroiled in them and especially not the employees' managers, who pretend they don't exist. After all, conflict is messy, often political, and requires confrontation -- an activ...

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GGG Evaluation Team

Kathy Cassidy


First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni


For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell


The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi


The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott


My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

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