Zendesk has further integrated its Web-hosted help desk application with Twitter, making it possible for customer service agents to monitor Twitter posts and act on them from within the Zendesk interface.
Steve Jobs may not want to admit that Apple's iPhone will ultimately lose the market to Android, but Apple co-founder Steve Wozniak has no such hesitations.
Bringing the next generation of enterprise architects up to speed won't be an easy task. While most experts agree that the job is a critical one, given the corporate emphasis building business infrastructure in the most technically efficient way, tra...
Businesses are still cautious about investing in social media analytics, despite the hype around social media and the role it plays and will increasingly play in enterprise.
Microsoft will slash the price of its Office for Mac 2011 suite by as much as 33% next week during a five-day sale.
The current trend in which smartphones and other mobile devices are becoming more prominent as computing tools will require tough decisions in IT shops. Enterprises looking to move applications to handheld devices are going to have to accommodate man...
In the next few months, Jeff Letasse, vice president of IT for Conceptus, will hand out more than 220 iPads to every salesperson in the company. He plans to wean them off of their trusty laptops and PDAs, with the hope of never having to buy another ...
Although Firefox's usage share has been stalled for the last year, Mozilla's revenues were up 34% in 2009, largely on the back of money paid the organization by Google and other search engines.
ViewSonic is trying to cash in on the growing excitement around tablets by offering cash back for buyers who trade in their laptops for new ViewPad tablets.
The District Court in Stockholm has decided to detain WikiLeaks founder Julian Assange, and issuing an international arrest warrant is the next step, according to a statement from the Swedish Prosecution Authority.
Apple today patched 27 vulnerabilities in Safari for Mac OS X and Windows, 85 per cent of them critical bugs that could be exploited to hijack Macs or PCs.
The US Senate Judiciary Committee has approved a controversial bill that would allow the government to seek court orders to shut down websites offering materials believed to infringe copyright.
Google Apps administrators will now be able to give their users managed access to about 60 Google applications, tools and services that aren't part of the core components of the hosted communications and collaboration suite.
Android tied with iOS in October as the smartphone operating systems most often hitting Millennial Media's mobile advertising network.
Not content to gobble up smartphone market share, the Android operating system is poised to capture 15 per cent of the tablet market in 2011, according to IMS Research.
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