Salesforce.com is giving users of its Desk.com support application new features for embedding videos into support articles and Web pages, a move the vendor says will let them give their customers the help they need faster and more efficiently than te...
Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application.
Despite a recent selloff in technology stocks, tech IPOs just keep coming and industry watchers appear confident that the trend will continue.
Zendesk said Thursday a hacker gained access to support information for some customers of its online help desk software.
Successful technology startups are usually keen to draw attention to their hot products, not to their internal use of IT. But companies such as Groupon, Box.net, Zendesk and SlideShare can offer CIOs lessons from what they've accomplished with limite...
Zendesk has further integrated its Web-hosted help desk application with Twitter, making it possible for customer service agents to monitor Twitter posts and act on them from within the Zendesk interface.
Most Popular Reviews
- 1 Sony Xperia Z3 review: The no-frills flagship
- 2 Samsung's Galaxy Alpha review: A peek into the Galaxy S6
- 3 Samsung Galaxy Note 4 review: The busiest, biggest and best Samsung phablet
- 4 Aldi's $279 Bauhn Sphere review: Disappointing
- 5 Nokia Lumia 735 review: Perfectly ordinary
Best Deals on GoodGearGuide
Latest News Articles
- Startup SQLdep aims to help DBAs stay sane
- BlackBerry's deal to buy voice crypto company Secusmart blessed by German government
- France, Germany want EU to take a tougher stance on tech firms
- Divoom Voombox-Travel rugged Bluetooth speaker
- Distracted? Slap this Hitachi gizmo on your forehead to focus
GGG Evaluation Team
First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.
- FTStudio Design ManagerVIC
- FTSEO Content ExecutiveVIC
- FTClient Services Manager | Digital Client Services ManagerNSW
- FTDigital Account ManagerNSW
- FTProgram Manager - Integration & SolutionsNSW
- CCTech Support | IT Services Firm - Ad hoc Projects - Port Augusta / Whyalla AreaSA
- FTAccount ExecutiveNSW
- CCTech Support | IT Services Firm - Ad hoc Projects - Echuca AreaVIC
- FTDigital Marketing Manager | Online Marketing ManagerNSW
- FTPartnership Manager - MediaNSW