Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps.
Salesforce.com is giving users of its Desk.com support application new features for embedding videos into support articles and Web pages, a move the vendor says will let them give their customers the help they need faster and more efficiently than te...
Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application.
Despite a recent selloff in technology stocks, tech IPOs just keep coming and industry watchers appear confident that the trend will continue.
Zendesk said Thursday a hacker gained access to support information for some customers of its online help desk software.
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