There are right ways for companies to use social media, and there are wrong ways. These 12 horror stories, spotlighted by a set of digital marketing professionals, are perfect examples of what organizations should never (ever) do on social sites.
China may be blocking access to Facebook, but that doesn't mean the social media network can't one day enter the country, as long as it follows the rules, a top government official said on Thursday.
IBM and Twitter have announced a partnership that will merge Twitter's massive flows of social media data with Big Blue's analytics software, including Watson.
Facebook continues to reap rewards in mobile, growing its crucial ads business in large part due to ads placed on smaller screens, the company reported Tuesday.
Bing now supports searches with emoji, meaning you can insert or paste a range of emoji icons like hearts, smiley faces, food graphics, or any combination thereof, for some interesting, though not always useful, results.
Twitter still has work to do to gain more users, and grow its ad sales in the process, judging from Wall Street's reaction to its latest financial results.
Social media app Whisper, a supposedly anonymous way for users to post online confessions, is now facing privacy questions from a U.S. senator after reports that it tracks locations of users and has shared their information with other companies.
Facebook is going old-school, with a stand-alone app for discussion boards aimed at letting users talk about shared interests without having to use their real names.
Facebook's CEO Mark Zuckerberg stunned many Chinese on Thursday, not with a new Facebook feature, but because he spoke and answered questions in Mandarin for almost half an hour.
To identity Twitter solely as a micro-blogging service could be to do it a disservice. The company wants to be much more to developers building mobile apps, and at its Flight conference on Wednesday it welcomed them in.
Twitter is opening its nest to more mobile developers, with a new service for easier app sign-ins.
As much as the Internet provides a place to connect, it's also a haven for trolls, bullies, cyberthieves and wackos. Recent incidents targeting women, including GamerGate and the iCloud nude photo leak, have brought some of the issues to the fore.
What a tease. Image hosting company Twitpic will in fact shut down on Oct. 25, the firm said Thursday -- a surprising development after it previously said an acquisition would save it from death.
During a major disaster, Facebook users can let their friends and family know they are safe by using the new Safety Check tool.
Of the new social media apps that have sprung up around connecting anonymously, Yik Yak might be the most toxic. Or the most misunderstood. Perhaps it's both.
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