Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application.
Microsoft is about to make a fresh run at its CRM (customer relationship management) rival Salesforce.com with new capabilities for marketing automation, customer support and social media monitoring.
Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for customers.
Oracle's recent upgrade to its online forums has divided the portal's many users, with some saying the update brings welcome changes but others claiming it is bug-riddled and inferior to its predecessor.
SAP has abruptly put the brakes on a planned upgrade to its massive community network portal, which was set to be rolled out this month, due to a number of lingering, "critical" bugs.
Most Popular Reviews
- 1 2016 Ford Mustang EcoBoost review
- 2 Synology DS216+ Review
- 3 Review: TCL C1 series 4K TV
- 4 Sony 75-inch UHD TV (X9400C) review: Sony and Android are a winning duo
- 5 LG 55EG960T OLED UHD TV
Join the Good Gear Guide newsletter!
Best Deals on Good Gear Guide
Latest News Articles
- IDG Pokémon Go bible
- The best Pokémon Go map grabs data directly from the Pokémon Go servers
- Apple reports second straight quarter of declining iPhone sales
- NTSB: Tesla in fatal crash was speeding with Autopilot on
- Office 365 gets new Word, PowerPoint and Outlook features
GGG Evaluation Team
First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.
- FTSocial Media AssistantQLD
- CCOracle Pl/SQL DeveloperNSW
- CCReport Business Analyst- BI, Oracle, SAP, TableauNSW
- CCLead Solutions ArchitectQLD
- CCChange CoordinatorNSW
- CCCRM DeveloperACT
- FTFull stack (back end focus) Java Developer | Defence | NV1ACT
- FTCloud EngineerVIC
- CCHelpdesk OfficersNSW
- CCOracle Apex DeveloperWA
- CCDW/BI DeveloperACT
- CCSenior Project OfficerACT
- CCDevOps EngineerVIC
- CCContract Systems Analyst (Linux/MySQL) 1600803/SA/255Asia
- CCSolutions ArchitectQLD
- CCSenior SAP BW & HANA Developer/Technical ArchitectVIC
- CCData Entry - TelecommunicationsNSW
- CCAccounts Reconciliation Officer/ AdministratorNSW
- CCInfrastructure Project ManagerACT
- CCSenior Security SpecialistNSW
- CCIncident ManagerSA
- CCAgile Scrum MasterACT
- CC.NET DeveloperQLD
- CCSAP BODS ConsultantNSW
- CCField Engineer - POSTAS