Customer Relationship Management

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  • Salesforce.com deepens tie-in to Facebook

    Salesforce.com is deepening the integration between its CRM (customer relationship management) and customer service software with the explosively popular social-networking site Facebook, Salesforce.com will announce on Thursday at an event in New Yor...

  • SAP readies Salesforce.com rival

    At the Cebit show on Tuesday SAP will show off an upcoming application called Sales OnDemand that could be a potential rival to the likes of Salesforce.com and Microsoft CRM Online.

  • Wall Street Beat: Enterprise trumps consumer IT sales

    Repeating what has been a familiar pattern for the past six months, tech earnings and market forecasts this week show that while enterprise IT sales, especially for software, are booming, consumer demand for PCs is flagging.

  • Cloud meets CRM: How to track who's who

    In the early days of CRM, it was simple: people were people and companies were companies. Adding a new person to the CRM database was pretty unambiguous, whether they came in through direct entry or via integration across the clouds.

  • Cloud-based CRM: Beware bad data and silly object models

    Over the course of too many years, I've said that you can't make a user interface that's too easy for users. But cloud-based software vendors have essentially done just that. System setup is now deceptively simple, and too many sales pitches tell sto...

  • IBM's LotusLive tied into SugarCRM, Ariba

    IBM's LotusLive on-demand collaboration suite is getting a boost via integration with SugarCRM and Ariba's Discovery Service supplier database, the companies announced Thursday.

  • TomorrowNow litigation drags SAP Q4 profits down

    SAP saw revenue rise 27 percent in the fourth quarter but profits dropped by more than a third due to increased provisions linked to litigation with Oracle related to its former TomorrowNow unit, the company said Wednesday.

  • Salesforce.com buys Dimdim

    Salesforce.com announced Thursday it has purchased Web conferencing software vendor Dimdim for US$31 million, and plans to use the company's technology to augment its Chatter enterprise collaboration platform.

  • Zoho ties Quickbooks, telephony to its CRM

    Online applications vendor Zoho is continuing to bring its CRM (customer relationship management) software up to par with longer-established offerings, announcing this week that it has completed integrations with QuickBooks and a number of telephony ...

  • Tibco acquires CRM vendor Loyalty Lab

    Middleware vendor Tibco is stepping toward the world of business applications, announcing Wednesday it has acquired CRM (customer relationship management) provider Loyalty Lab for US$23 million.

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GGG Evaluation Team

Kathy Cassidy

STYLISTIC Q702

First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.

Anthony Grifoni

STYLISTIC Q572

For work use, Microsoft Word and Excel programs pre-installed on the device are adequate for preparing short documents.

Steph Mundell

LIFEBOOK UH574

The Fujitsu LifeBook UH574 allowed for great mobility without being obnoxiously heavy or clunky. Its twelve hours of battery life did not disappoint.

Andrew Mitsi

STYLISTIC Q702

The screen was particularly good. It is bright and visible from most angles, however heat is an issue, particularly around the Windows button on the front, and on the back where the battery housing is located.

Simon Harriott

STYLISTIC Q702

My first impression after unboxing the Q702 is that it is a nice looking unit. Styling is somewhat minimalist but very effective. The tablet part, once detached, has a nice weight, and no buttons or switches are located in awkward or intrusive positions.

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