News

Customer Relationship Management

Article | 30/10/2010 27 things you need to know about Oracle, SAP and HP
The last month has seen a blur of activity in Oracle's corporate theft lawsuit against SAP, which goes to trial in a California district court on Mond...
Article | 21/10/2010 Red Hat CEO: Software vendor model is broken
The current model of selling commercial enterprise software is broken, charged the CEO for Red Hat. It is too expensive, doesn't address user needs an...
Article | 30/09/2010 SugarCRM offers CRM to OEMs, and readies native iPhone app
SugarCRM has repackaged its open-source, browser-based customer relationship management platform to make it easier for other vendors to put their own ...
Article | 20/09/2010 Oracle plans Q1 2011 release for Fusion Apps
The first release of Oracle's long-awaited, next-generation Fusion Applications will be generally available in the first quarter of 2011, CEO Larry El...
Article | 2/09/2010 Mobile CRM app helps construction firm diversify its business
VCC, a nationwide retail construction company, was forced to diversify when the recession struck. The company found that giving project managers smart...
Article | 2/09/2010 Salesforce.com rolls out contact-data service
Salesforce.com rolled out a new service on Wednesday that integrates business-contact information with its own CRM (customer relationship management) ...
Article | 6/08/2010 Speech recognition systems must get smarter, professor says
Those who loathe talking on the phone to automated speech recognition systems may take solace in the fact that scientists are working to make such sys...
Article | 31/07/2010 SAP warms to open source
Although not traditionally known for its contributions to the open-source community, the German-based SAP is adopting more open-source software, as we...
Article | 29/07/2010 CRM prominent on Google Apps marketplace
CRM (customer relationship management) software has established a significant foothold on Google's Apps Marketplace since its launch in March, accordi...
Article | 14/07/2010 Zendesk integrates Twitter into customer service app
Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages t...
Article | 13/07/2010 Microsoft opening CRM app store
Microsoft plans to take a cue from rival CRM (customer relationship management) vendor Salesforce.com with the upcoming release of CRM 2011, by adding...
Article | 26/06/2010 Salesforce.com sues Microsoft for patent infringement
Salesforce.com has sued Microsoft for patent infringement, making a move in response to an intellectual property suit Redmond filed against the on-dem...
Article | 20/05/2010 Microsoft Sues Salesforce.com in Battle for CRM
Microsoft has been on the wrong side of a couple patent issues recently--the case with i4i over XML in Microsoft Word, and its recent settlement with ...