Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies better field customer phone calls.
Salesforce.com's upcoming Summer '13 release of its cloud-based CRM (customer relationship management) software will feature a slew of enhancements to the Chatter social collaboration tool as well as many improvements that are the result of customer ...
Global CRM (customer relationship management) revenue grew 12.5 percent last year to US$18 billion, a rate three times that of all enterprise software segments on average, as companies look to acquire more business and serve existing customers better...
Salesforce.com, a pillow manufacturer and an employee of the pillow maker are caught up in a complex three-way legal battle, with a US$125,000 American Express bill and an allegedly failed software implementation at the center of the dispute.
Salesforce.com is taking steps to combine its acquisitions in social media monitoring and social advertising with its core CRM (customer relationship management) software through a new product called Social.com.
A growing interest in big data, analytics, and cloud computing helped propel a weak software enterprise market last year, according to research from IDC. SAP and Oracle fared the best among the large software vendors.
Infor is hoping a new social collaboration tool, updated middleware and user interfaces, as well as options for cloud-based deployments, will help cement its place as one of the industry's largest ERP (enterprise resource planning) vendors after SAP ...
Salesforce.com is giving customers and partners access to a new set of tools and services for building mobile applications on its cloud platform.
Salesforce.com continues to build out its Chatter social networking and collaboration software, with upcoming "social intelligence" capabilities that will allow users to find information through new Topics and Expertise categories.
Microsoft has announced some key details of how it will introduce Dynamics ERP (enterprise resource planning) software products to the cloud computing model, from initial release dates to the precise role of partners.
Microsoft hoped recent updates to its Dynamics AX 2012 ERP (enterprise-resource-planning) software would help it grab enterprise-level deals that would ordinarily be won by the likes of Oracle and SAP, and to some degree the strategy appears to be cl...
Microsoft's AX ERP (enterprise resource planning) application will be receiving a set of mobile applications that mix connectivity to back-end systems and processes with a social milieu.
Microsoft is hoping to shove aside rivals such as Salesforce.com and Oracle in the CRM (customer relationship management) software market by linking its own Dynamics CRM application with new capabilities for marketing automation and social media anal...
Salesforce.com will upgrade its Chatter enterprise social networking (ESN) application for iOS and release one for the first time for Android on Tuesday, delivering in both new capabilities to integrate them with its main CRM software.
CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications around the world this year and next, according to newly released data from analyst firm Gartner.
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