Microsoft's AX ERP (enterprise resource planning) application will be receiving a set of mobile applications that mix connectivity to back-end systems and processes with a social milieu.
Microsoft is hoping to shove aside rivals such as Salesforce.com and Oracle in the CRM (customer relationship management) software market by linking its own Dynamics CRM application with new capabilities for marketing automation and social media anal...
Salesforce.com will upgrade its Chatter enterprise social networking (ESN) application for iOS and release one for the first time for Android on Tuesday, delivering in both new capabilities to integrate them with its main CRM software.
CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications around the world this year and next, according to newly released data from analyst firm Gartner.
Salesforce.com CEO Marc Benioff has laid out a new strategic and thematic direction for his company, saying that its goal will now be to help clients become "customer companies," with the end result being greater success.
BI (business intelligence) vendor MicroStrategy is getting out of the contact center software business, having sold off its Angel subsidiary to Genesys for roughly US$110 million in cash. The deal is expected to close in March.
A startup called Colabo has developed a set of analytics tools that it says marketers can use to research trends, brand awareness and other subjects without the need to involve IT departments.
Salesforce.com is planning to add a series of mobile applications to its Service Cloud line of customer service software, in a response to the rampant rise of mobile devices both in the consumer and business worlds.
Salesforce.com has quietly acquired a startup called EntropySoft, a maker of content management and integration software, in a move likely meant to bolster Salesforce.com's Chatterbox service.
Zoho continues to flesh out the feature set of its cloud-based CRM (customer relationship management) application, adding a new document library, advanced email filtering and location-aware mobile applications.
Salesforce.com is being sued by a customer who claims the CRM (customer relationship management) software vendor's misrepresentations made their relationship go sour.
Salesforce.com's next product update will feature scores of new capabilities for its core CRM (customer relationship management) application as well as the Chatter messaging and collaboration service.
Oracle has agreed to acquire Eloqua for about US$871 million, in a bid to build out a set of marketing automation software.
Infor has scooped up marketing resource management vendor Orbis Global in a bid to flesh out the capabilities of its Epiphany marketing suite. Terms of the agreement, which was announced Tuesday, were not disclosed.
SAP is tying the HANA in-memory database to its CRM (customer relationship management) software and other applications, creating a package that will "allow organizations to revolutionize the way they engage with their customers," the company announce...
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First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.