News

Customer Relationship Management

Article | 19/10/2012 Salesforce.com CEO Benioff: Windows 8 will mark 'the end' of the Microsoft OS
Microsoft's upcoming Windows 8 will mark "the end" of the computer industry's dominant OS due to increasing competition and choice sparked by alternat...
Article | 19/10/2012 Salesforce.com boosts social analytics options in strike at Oracle
Salesforce.com said Friday that it has significantly expanded the social analytics options available to customers who use its Marketing Cloud, in its ...
Article | 23/12/2011 RightNow shareholders approve US$1.5 billion sale to Oracle
Oracle's US$1.5 billion purchase of cloud software vendor RightNow Technologies took another step forward on Thursday as a vast majority of RightNow s...
Article | 16/12/2011 Salesforce.com acquires Rypple for push into cloud HR software
Salesforce.com announced Thursday it will acquire cloud-based performance management vendor Rypple in a bid to enter the human resources software mark...
Article | 16/12/2011 Zoho guns for Salesforce.com with major upgrade to its SaaS CRM software
Zoho unveiled a significant upgrade to its on-demand CRM (customer relationship management) software on Thursday with new features including an overha...
Article | 8/12/2011 Dell, Salesforce.com deepen partnership around SMB cloud app delivery
Dell is rounding out its cloud CRM (customer relationship management) service with the addition of Salesforce.com's Service Cloud customer-service sof...
Article | 6/12/2011 Intacct goes for ERP trifecta with Salesforce.com, Clarizen
Intacct is hoping to build on its stake in the cloud ERP (enterprise resource planning) market via a three-way integration with Salesforce.com's CRM (...
Article | 19/11/2011 Site tracks 'love,' 'hate' of SAP, Oracle and other software vendors
Enterprise software vendors have been rushing to build or buy "sentiment analysis" technologies that can analyze the tone of what people are saying ab...
Article | 12/11/2011 Salesforce.com hires ex-Oracle, SAP software executive Wookey
Salesforce.com has hired former Oracle and SAP executive John Wookey, adding a seasoned software-development executive to its ranks at a time of rapid...
Article | 26/10/2011 SAP Q3 profits soar on reduction of TomorrowNow provision
SAP reported Wednesday a 14 percent increase in revenue in the third quarter ended Sept. 30, and said its business pipeline continues to remain very s...
Article | 26/10/2011 Microsoft takes 'social' cue from Salesforce.com for its CRM
Microsoft on Tuesday unveiled the latest version of its Dynamics CRM (customer-relationship-management) software, which adds some social software func...
Article | 25/10/2011 Oracle buys RightNow for roughly $US1.5 billion
Oracle is buying RightNow Technologies for about US$1.5 billion in order to boost its recently announced Public Cloud with customer-service software, ...
Article | 1/09/2011 Salesforce.com, Dun & Bradstreet launch Data.com
Salesforce.com is joining forces with Dun & Bradstreet on Data.com, a cloud-based storehouse of company and customer contact information for use i...
Article | 31/08/2011 Dreamforce: Salesforce.com revs up mobile strategy with HTML5
Salesforce.com is placing HTML5 at the forefront of its mobile strategy with an upcoming product, Touch.Salesforce.com, that will automatically render...
Article | 23/08/2011 Is your CRM business process really a workflow?
CRM systems offer workflows, approval processes, and other business process enforcement features. But it's not always clear which feature you should u...