News

Customer Relationship Management

Article | 21/05/2013 IBM launches Watson customer service smart bot
Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies be...
Article | 2/05/2013 Salesforce Summer '13 release to focus on Chatter, customer ideas
Salesforce.com's upcoming Summer '13 release of its cloud-based CRM (customer relationship management) software will feature a slew of enhancements to...
Article | 29/04/2013 Gartner: Worldwide CRM revenue grew 12.5 per cent in 2012
Global CRM (customer relationship management) revenue grew 12.5 percent last year to US$18 billion, a rate three times that of all enterprise software...
Article | 26/04/2013 Salesforce, the pillow maker and the $125,000 AmEx bill
Salesforce.com, a pillow manufacturer and an employee of the pillow maker are caught up in a complex three-way legal battle, with a US$125,000 America...
Article | 23/04/2013 Salesforce.com launches Social.com advertising platform
Salesforce.com is taking steps to combine its acquisitions in social media monitoring and social advertising with its core CRM (customer relationship ...
Article | 22/04/2013 IDC: SAP and Oracle winners as software growth slows
A growing interest in big data, analytics, and cloud computing helped propel a weak software enterprise market last year, according to research from I...
Article | 22/04/2013 Infor launches version 10x, plans IBM SmartCloud launch for its apps
Infor is hoping a new social collaboration tool, updated middleware and user interfaces, as well as options for cloud-based deployments, will help cem...
Article | 9/04/2013 Salesforce.com launches new services for mobile app development
Salesforce.com is giving customers and partners access to a new set of tools and services for building mobile applications on its cloud platform.
Article | 3/04/2013 Salesforce.com adding 'social intelligence' features to Chatter
Salesforce.com continues to build out its Chatter social networking and collaboration software, with upcoming "social intelligence" capabilities that ...
Article | 20/03/2013 FAQ: Inside Microsoft's cloud ERP strategy
Microsoft has announced some key details of how it will introduce Dynamics ERP (enterprise resource planning) software products to the cloud computing...
Article | 19/03/2013 Microsoft going after enterprises with Dynamics AX ERP
Microsoft hoped recent updates to its Dynamics AX 2012 ERP (enterprise-resource-planning) software would help it grab enterprise-level deals that woul...
Article | 19/03/2013 Microsoft set to roll out new mobile applications for Dynamics ERP, CRM
Microsoft's AX ERP (enterprise resource planning) application will be receiving a set of mobile applications that mix connectivity to back-end systems...
Article | 19/03/2013 Microsoft boosts Dynamics CRM with marketing, social media analysis
Microsoft is hoping to shove aside rivals such as Salesforce.com and Oracle in the CRM (customer relationship management) software market by linking i...
Article | 19/03/2013 Salesforce.com integrates mobile Chatter apps with its CRM software
Salesforce.com will upgrade its Chatter enterprise social networking (ESN) application for iOS and release one for the first time for Android on Tuesd...
Article | 5/03/2013 Gartner: CRM software top priority for IT spending in 2013-14
CRM (customer relationship management) software will be the top priority for additional spending on enterprise applications around the world this year...