Customer Relationship Management

News about Customer Relationship Management

Article | 21/05/2013 IBM launches Watson customer service smart bot
Yoking cognitive computing with customer service, IBM has launched a system that can reference large amounts of unstructured data to help companies be...
Article | 2/05/2013 Salesforce Summer '13 release to focus on Chatter, customer ideas
Salesforce.com's upcoming Summer '13 release of its cloud-based CRM (customer relationship management) software will feature a slew of enhancements to...
Article | 29/04/2013 Gartner: Worldwide CRM revenue grew 12.5 per cent in 2012
Global CRM (customer relationship management) revenue grew 12.5 percent last year to US$18 billion, a rate three times that of all enterprise software...
Article | 26/04/2013 Salesforce, the pillow maker and the $125,000 AmEx bill
Salesforce.com, a pillow manufacturer and an employee of the pillow maker are caught up in a complex three-way legal battle, with a US$125,000 America...
Article | 23/04/2013 Salesforce.com launches Social.com advertising platform
Salesforce.com is taking steps to combine its acquisitions in social media monitoring and social advertising with its core CRM (customer relationship ...

Features about Customer Relationship Management

Article | 3/04/2013 Marketo IPO may spark suitors, including Salesforce.com
Cloud-based marketing automation vendor Marketo's plans to raise up to $75 million in an initial public offering, which were revealed this week, could...
Article | 20/12/2012 Why Oracle bought Eloqua, and what it means for the market
Oracle surprised many tech industry observers by announcing Thursday it would pay US$871 million for marketing automation software vendor Eloqua. The ...