Zendesk has further integrated its Web-hosted help desk application with Twitter, making it possible for customer service agents to monitor Twitter posts and act on them from within the Zendesk interface.
Google Apps administrators will now be able to give their users managed access to about 60 Google applications, tools and services that aren't part of the core components of the hosted communications and collaboration suite.
Hewlett-Packard today announced videoconferencing for desktops, laptops and conference rooms to complement its high-end, studio-based Halo videoconferencing line.
Users of Google's Docs hosted office productivity suite will now be able to edit word processing documents from their Android and Apple iOS devices, Google announced on Wednesday.
SlideRocket has upgraded the mobile viewer of its hosted presentations application for devices with HTML5-compliant browsers like iPhones and iPads.
After Facebook's struggle with one privacy issue after another this year, some in the industry are raising privacy questions about Facebook's new messaging system.
If you find yourself using Facebook to send out work-related emails to coworkers, you're not alone.
Zoho has added a customer support management application to its Web-hosted collaboration, communication, business and office productivity suite for small and medium-size businesses.
A Novell cloud-hosted enterprise social-networking and collaboration suite announced a year ago will for the first time become widely available on Tuesday, although it will still be in beta, or test, mode.
Novell today took the wraps off a beta version of Novell Vibe -- its new social collaboration.
NewsGator will add an enterprise RSS module to its Social Sites 2010 suite, which provides a variety of enterprise social networking and collaboration capabilities to Microsoft's SharePoint 2010.
Microsoft, SAP and Bamboo Solutions are being sued by a Virginia company that claims some of the companies' software products infringe on its patented, "novel technique for associating the modules of a multi-module computer program."
Have you ever participated in an online meeting or video conference where you've logged in at the correct time -- or ten minutes early as directed by the meeting invite -- and then sat through thirty minutes or more of frustration and troubleshooting...
Polycom announced Wednesday that its room and desktop videoconferencing systems have been integrated with IBM Lotus Sametime to offer business customers a fuller range of unified communications tools.
Think those young workers, fresh out of college, all shiny and idealistic are driving the use of social networking at your company?
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First impression on unpacking the Q702 test unit was the solid feel and clean, minimalist styling.