The next time you call customer service, you may get an answer from a Chromebook.
Avaya must give its customers access to maintenance software for some enterprise phone switches so they can service the systems themselves or hire a third party to work on them, a US federal judge has ruled.
A federal jury in New Jersey has handed a setback to Avaya, ruling that it illegally tried to quash competition for service on its enterprise communications equipment.
By now, it's become a tired old tech industry bromide: CIOs need to be business-savvy.
The U.S. Congress should limit the ability of patent holders that don't make products to file infringement complaints at the U.S. International Trade Commission because of a huge increase in cases there, representatives of some companies told lawmake...
With Nokia Siemens bidding on Nortel's wireless business and Avaya rumored to be grabbing up its enterprise gear, it is all but inevitable that the rest of company will be broken up and sold off in pieces, which raises questions. Here are some of the...
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