11. Microsoft is hinting at a willingness to change
Much of this list represents turnarounds for Microsoft -- areas where the company is fixing what has long been broken. The company has made other reversals as well, from putting the Start button back in Windows 8 to quadrupling its cloud investment to its recent reorganization into four divisions dedicated to specific strategies.
But the big question is how it replaces outgoing CEO Steve Ballmer. Does it choose a new leader who will focus on users more than features for features sake, and push for a future centered on services as well as software? Given technology's tectonic shift from the desktop toward mobility and the cloud, this is a pivotal moment for Microsoft to show it's serious about being a long-term player.