IT enemy No. 3: The Power User
Every IT pro has stories about plebes who suck the lifeblood from the help desk with questions about their PC's "any" key. But the real threat is posed by users who know just enough to be dangerous.
Recognizing the enemy: They might be wearing Armani or T-shirts and flip-flops, but they're carrying a jailbroken iPhone in one hand, a Palm Pre in the other, and two laptops in their bag.
Your best defense: PsychOps. The only way to get a Power User's attention is to scare the hell out of them, then gradually bring them over to your side. The exact approach depends on the position they hold in the corporate ranks.