Project Guru: Computer Help From Afar
Symantec has developed a way for geeks to reach out to friends and family over the Internet and fix their computers. With Project Guru, computer savvy tech gurus can invite people to join their Guru network, where they can remotely troubleshoot and repair PCs.
Symantec is developing a handful of tools for the service right now: a remote desktop, security and malware scans, performance tests, and error logs. The service is being tested in a small pilot program and Symantec plans to make a public beta of the service available later this year. The company hasn't worked out whether or not Guru will be free.
(Thanks to Robert McMillan of the IDG News Service.)