- Samsung products
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Me buy a Samsung product ever again? NO WAY!! I purchased a Samsung mobile phone. I went to the Samsung site to find a user guide as one was not supplied with the phone (only a single page flyer in the box). I could not find a handset User Guide on the Samsung site so I phoned Samsung. They also searched and told me “There is no guide for this phone online; it will be written ‘sometime in the future’. Their attitude was “that is your problem not ours”. I installed the software supplied with the ‘phone and immediately had problems with it. I phoned Samsung again and complained. They told me that if I wanted to return the phone within 14 days of purchase I could do that. This promise was deceptive and then false because when I took the phone back to the store where I purchased it and the seller rang Samsung to get a return authorisation number Samsung refused to supply that number. Samsung said that the phone had to be sent to a technical repair centre for a return number to be issued. This was useless to me because I know that the repair centre would simply test the handset and return it to me with a notification that the handset is not defective. If this were not the case the Samsung customer service centre would have issued a return authorization number to me without needing the phone to go to the service department. Samsung’s attitude was simply “that is your problem not ours”. On the phone to Samsung, when I asked to be put through to a complaints department I was told that there is no phone access to a complaints department and an email needs to be sent making the complaint for it to be addressed. Yeah, right. Me buy a Samsung product ever again? NO WAY!!
Samsung lays down its cards.
- 3.6Mbps HSDPA, Windows Mobile 6, built-in GPS, more memory than previous version, slightly larger display, 2-megapixel camera
- No Wi-Fi, glossy surface is a fingerprint magnet, proprietary headphone/charging jack
Samsung’s second smartphone to be released on Telstra’s Next G network, the i617T improves on its predecessor but remains let down by the lack of Wi-Fi.
Price$ 589.00 (AUD)
Buy now (Selling at 1 store)
Samsung’s i617T is the successor to the original BlackJack and it's known as the BlackJack II in other markets. Windows Mobile 6, built-in GPS and a 2-megapixel camera are all upgrades in this version, but the lack of Wi-Fi and a 3.5mm headphone jack remain problems for potential purchasers.
Aesthetically, the Telstra-exclusive i617T is a very similar device to its predecessor, with the biggest change being the glossy black finish. Although this does attract plenty of fingerprints, it certainly gives the phone a more stylish look and feel. The thin yet wide design suits the 2.4in display, though it unfortunately has a poor viewing angle and can be difficult to see in direct sunlight.
The i617T doesn't have a touch screen or stylus but it has a full QWERTY keyboard and a five-way navigational pad. Unfortunately, the three-way scroll wheel with back button seen on the original BlackJack has been removed. This is a shame as it was a very intuitive way of navigating the phone's particular interface. As it stands, the navigational pad does a decent job; conveniently, it doubles as a thumb wheel and can be rotated using your thumb for quicker access to menus.
The keyboard buttons are raised, but their small size and slightly cramped spacing are problematic when punching out long e-mails. It’s something you’ll eventually get used to, and shouldn’t be too much of a hindrance with practice. In a nice touch, Samsung has coloured the number keys on the keypad grey, rather than black, making them easy to differentiate when typing phone numbers.
The i617T runs the Windows Mobile 6 operating system, so it features push e-mail, as well as the synchronisation of contacts, calendar and tasks with Microsoft Outlook. A USB cable is included in the sales package, but it uses a Samsung proprietary connection instead of a regular mini-USB connection. The biggest disappointment remains the lack of Wi-Fi. Even considering the competitive asking price, it's still a feature we think should be included.
Mobile versions of Internet Explorer, Windows Media Player 10, Messenger and Internet Explorer are all present, while the Office Mobile package bundles Excel, PowerPoint, Word and OneNote applications. The upgrade to Windows Mobile 6 means you can both view and edit documents on the i617T — the BlackJack was only able to view documents, not edit them.
The i617T has improved the camera from 1.3 megapixels to 2.0 megapixels, but there is still no flash. Images can be saved to the 100MB of internal memory or the microSD card slot, located under a plastic cover on the right side of the unit. Samsung doesn't include a microSD card in the sales package. Also new is a built-in GPS receiver; there is no GPS navigational software installed, but we tested the GPS with the Google Maps application and it worked without any issues. Telstra also offers access to Whereis Navigator, one of the applications available on the Next G network.
Multimedia support is fair, with a range of compatible file formats. The overall package is let down by Samsung's insistence on a proprietary headphone jack rather than a standard 3.5mm jack. This jack also doubles as a charging port, meaning you are unable to charge the handset and listen to music simultaneously. Thankfully, Samsung has included an adapter in the package which allows the use of 3.5mm headphones, and an impressive set of ear buds is included in the box.
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GGG Evaluation Team
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