i617t

Me buy a Samsung product ever again? NO WAY!! I purchased a Samsung mobile phone. I went to the Samsung site to find a user guide as one was not supplied with the phone (only a single page flyer in the box). I could not find a handset User Guide on the Samsung site so I phoned Samsung. They also searched and told me “There is no guide for this phone online; it will be written ‘sometime in the future’. Their attitude was “that is your problem not ours”. I installed the software supplied with the ‘phone and immediately had problems with it. I phoned Samsung again and complained. They told me that if I wanted to return the phone within 14 days of purchase I could do that. This promise was deceptive and then false because when I took the phone back to the store where I purchased it and the seller rang Samsung to get a return authorisation number Samsung refused to supply that number. Samsung said that the phone had to be sent to a technical repair centre for a return number to be issued. This was useless to me because I know that the repair centre would simply test the handset and return it to me with a notification that the handset is not defective. If this were not the case the Samsung customer service centre would have issued a return authorization number to me without needing the phone to go to the service department. Samsung’s attitude was simply “that is your problem not ours”. On the phone to Samsung, when I asked to be put through to a complaints department I was told that there is no phone access to a complaints department and an email needs to be sent making the complaint for it to be addressed. Yeah, right. Me buy a Samsung product ever again? NO WAY!!