Linksys IP Phone SPA962
For the CEO in all of us
- Support for six SIP extensions, embedded Web server, easy to use, decent call clarity
- Big, some issues with speakerphone capability
The SPA962 combines expandable VoIP functionality with an impressive array of configuration options for administrators and end users. Add ease of use to the mix, and the SPA962 becomes a great option to move a whole office to VoIP with a central configuration hub.
Price$ 339.95 (AUD)
With dual-mode phones dominating the home sector of the VoIP market, Linksys' SPA962 snubs the home consumer in favour of business-focussed approach. A pure VoIP phone, the SPA962 offers administration via an embedded Web server, support for six SIP-based extensions, and customisation by the end user, making this a fantastic option for a company-wide switchover to VoIP.
If size has direct relation to importance, then the SPA962 will make you look like a CEO. The phone features a large keypad, a four-inch display, and what can only be described as an elephantine support strut at the back. This gives the SPA962 all the subtlety of an iPhone owner. Still, large keys and an easy-to-read screen make it easy to use and configure.
The SPA962 can also be expanded to accept an extra attendant console. An RJ-11 jack on the back of phone allows for connection to the SPA932; this allows the phone to accept a maximum of 32 incoming calls.
Configuration is largely done through the embedded Web server, which is automatically set up to use a dynamic IP address. The server allows both end users and administrators to configure the device to differing degrees, and access can be controlled with a password. The Web interface is slightly convoluted in some respects, but the user is only required to know their SIP proxy and user details in order to actually get the phone up and running.
Users can also configure basic phone settings using the SPA962's display to change speed dial, call forwarding and ringer volume settings. The screen allows a personalised background (which defaults to the Golden Gate Bridge) but, oddly, this setting can only be changed by an administrator.
The phone is fairly simple to use. To call, users simply select which SIP number or extension they wish to use, and then dial the number. The SPA962 won't automatically dial the number until you actually hit the dial button — this stumped us for a few seconds. Quick access buttons on the side of the display give access to each of the six SIP extension lines, letting users select which number they want to dial out from.
Call clarity is adequate, although there are some issues. Normally any problems with call clarity are a product of the quality of the Internet connection or the quality of the VoIP provider. The SPA962 delivered excellent call clarity when using the phone's handset; voices can be slightly tinny and cold, but this is to be expected from digital telephony. The main issues we came across were when using the phone's speakerphone function. As soon as we engaged speakerphone, the call recipient's voice became prone to interference and breaking up, making it impossible to converse properly. Given the phone's business orientation, this is a significant issue and may make those all-important conference calls a nightmare to conduct.
Join the Good Gear Guide newsletter!
Everki ContemPRO Roll Top Laptop Backpack
Microsoft L5V-00027 Sculpt Ergonomic Keyboard Desktop
Linksys AC5400 MU-MIMO Gigabit router
UE Boom 2 Bluetooth speaker
Smart LED Bulb LB130
Samsung portable 1TB T3 drive
Lexar® JumpDrive® S57 USB 3.0 flash drive
Epson WorkForce ET-4550
Huawei Mate 9
Logitech G403 Prodigy mouse
3SIXT Ultra HD Sports Action Camera
Google Daydream VR headset
Belkin MIXIT Metallic Lightning to USB Cable
Epson WorkForce DS-360W
Acer Swift 7
Lexar® Portable SSD
Lexar® JumpDrive® S45 USB 3.0 flash drive
Dell Inspiron 5000 series 2-in-1
HD Pan/Tilt Wi-Fi Camera with Night Vision NC450
Lexar® JumpDrive® C20c USB Type-C flash drive
Garmin Fenix Chronos smartwatch
Surface Pro 4
Audio-Technica ATH-ANC70 Noise Cancelling Headphones
Dell XPS 13 laptop
HP Pavilion x360 13”
Blade 28 backpack by Arc’teryx
Lexar® Professional 1800x microSDHC™/microSDXC™ UHS-II cards
Most Popular Reviews
- 1 Subaru XV 2017 review
- 2 Gigabyte Aorus GA-AX370-Gaming 5 AMD Ryzen AM4 motherboard review
- 3 Kogan curved 4K UHD 55-inch LED LCD TV review
- 4 Panasonic Blu-ray recorder PVR set-top box review
- 5 Garmin Fenix Chronos fitness tracker smartwatch review
Latest News Articles
- Netgear expands its Orbi Wi-Fi system into a product family, adding two less-expensive models
- Chips coming by June will herald the next generation of Wi-Fi
- Plume's 'routerless' mesh network blankets your home in Wi-Fi with an army of tiny pods
- Netgear Nighthawk X10 AD7200 Smart WiFi Router goes all the way to 11
- Can Wi-Fi and LTE-U live together? The tests are ready
PCW Evaluation Team
A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.
I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.
As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.
I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.
Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!
For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.
- Samsung Galaxy A5 2017 phone: Full, in-depth review
- Subaru XV 2017 review
- LG G6: unboxing, hands on review and detail shots
- Which flagship TV is best? Sony 4K HDR Bravia 2016 versus LG 4K HDR OLED 2016
- 10 Blu-ray movies / Best looking Blu-ray movies
- FTSocial Media ExecutiveNSW
- FTService Desk ConsultantACT
- FTJunior-Mid Level Implementation CoordinatorQLD
- TPSenior Test AnalystQLD
- FTBillings Integration ArchitectVIC
- CCDB2 System ProgrammerVIC
- FTField Deployment EngineerNSW
- FTUX DesignerNSW
- CCChange AnalystQLD
- FTOracle DeveloperACT
- FTInternal Recruitment | $36phVIC
- FTJunior Business Consultant - HR / PayrollWA
- FTSolutions Architect - Digital Technologies Financial ServicesQLD
- CCService Desk ConsultantACT
- FTAEM Architect - Blue Chip companyNSW
- FTSAP HR Functional ConsultantQLD
- CCFull-stack Software EngineerNSW
- TPSystems ManagerQLD
- TPProject SchedulerVIC
- FTDevops EngineerVIC
- CCDevelopment Lead - Java - TelcoVIC
- FTJunior Applications SupportNSW
- CCChange and Communications ManagerQLD
- FTSenior Business Analyst - Health experience requiredNSW
- FTSenior Automation Test AnalystNSW