- my laptop
- • • •
Feedback / Review of Harvey Norman from a customer
I am a new customer of Harvey Norman and am going through extremely bad experiences with Harvey Norman’s product and their staff’s unprofessional behaviour. I purchased a laptop from Harvey Norman on 7th Nov 2010. On the same day after reaching home, I realised that the laptop is faulty. Next day on 8th Nov 2010, I asked Harvey Norman for its exchange or return. Harvey Norman attending staff person said it’s sold now. It can’t be returned or exchanged. Such situation is extremely disappointing for any customer who has just spent money. Staff said that the laptop would go through warranty procedure now. That time they fixed the fault but a month later I faced the same issue again with the laptop. I took the laptop again to Harvey Norman. They kept the laptop with them for few days but couldn’t replicate the problem. I took the laptop back to home but now after 6 months, I’m facing the same issue again. So, I took the laptop again to Harvey Norman for the 3rd time. This is really frustrating for a customer. I asked for its return or exchange. I gave the reason that it’s not customer’s fault that the problem exists from the day 1. Attending staff person said this can’t be done as per Harvey Norman policy. I asked to show Harvey Norman policy. He said he would not show any policy. He said he can book the laptop and send it to the company for a fix. I asked how much time will it take? He said he can’t commit. I asked for a standby laptop during that period. I gave the reason that it’s not customer’s fault that the laptop is faulty then why should a customer suffer and live without a laptop for an unknown/uncommitted period. He said this can’t be done as per Harvey Norman policy. I asked what would happen if you fix it now again the same issue comes again after warranty period? He said I can’t guarantee anything for future. I asked for a feedback form. He said Harvey Norman doesn’t have any process that the customer could give the feedback. I took the laptop back to home and it is still faulty. I have got fed-up with Harvey Norman going there again and again, facing their staff’s insulting behaviour, come back home frustrated and live with a faulty laptop.
- - Nitya (0469345024)
Harvey Norman Holdings Online Photo Printing
- Great range of sizes, Cheap!
- Horrible signup
If you can stand the signup and want some of the cheapest photographs around, Harvey Norman is the right choice.
Price$ 0.29 (AUD)
Buy now (Selling at 1 store)
Harvey Norman's photo printing service really managed to distinguish itself by offering rock bottom prices for smaller prints, as well as a full online gallery service. This service is similar to Kodak's online sharing system. It allows you to upload and store albums, sharing them with friends and colleagues, and generally get your work out there online.
Their prices are what will really attract people however, offering the lowest cost prints for all the smaller sizes. At a mere $0.29 a copy for standard sized prints, and with larger 6x8 inch shots costing just $0.99 (they can cost upwards of $3.00 at other places), Harvey Norman is definitely the place to go for the budget orientated photographer.
There are an impressive number of print options as well. Whilst not as varied as those offered by FujiFilm, you can get prints stretching from regular 4x6 inches all the way to 20x30 inches, which is as big as we have seen. Now you too can plaster giant versions of yourself around the house for all to see.
Rather than doing the photo processing themselves, Harvey Norman have elected to license out FujiFilm's technology. Unfortunately however, they have added a hefty amount of signup time to the otherwise effortless client. Customers will eventually be greeted with the wonderful FujiFilm web-based photo interface, but not before they have gone through several email correspondences and signed away several years of their life (or so it seems!). We understand that it may be necessary to properly utilise the web-based gallery functions, but for people who just want to print out photographs it is a huge waste of time.
As a result of outsourcing the work, photos can take up to a week to be delivered, although depending on your location it may be sooner. The cost is a meagre $2.50.
We found Harvey Norman's image quality to be excellent. They produced the liveliest shots, with bright colours and clean edges. Our outdoors prints were sunny, yet accurately shaded. These were the lightest of all our test prints, but we thought they looked the best.
Read our roundup for a direct comparison with the other vendors.
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