Jobs on Good Gear Guide.

HELP DESK / SUPPORT

Senior Systems Engineer

Full Time
NSW, Sydney
Posted on 23.04.2017

Key Accountabilities:

  • Ensure that reviews of open and assigned calls are completed regularly to help deliver superior customer experience
  • Initiate ideas/actions and engage all points of contact to drive quality improvements within the team
  • Proactively reviewing clients open jobs and provide feedback to support analysts
  • Work interdepartmentally to establish and maintain best practices for call management
  • Act as an escalation point for standards and procedural queries
  • Assist Support Engineers and Service Delivery Managers with procedural and technical questions in an open and constructive manner
  • Document work instructions to maintain consistent work practices
  • Direct and advise technical staff with emphasis on change controls, quality assurance, problem solving, system testing and documentation
  • Facilitate the escalation process always
  • Act as a primary escalation point for level 3 Support Engineers
Essential Knowledge and Skills
  • Expertise in deploying and managing Microsoft technologies: Windows Servers, Exchange, IIS, SCCM, SCOM, O365.
  • Experience scoping and delivering infrastructure upgrades to on premise and cloud environments
  • Expertise in virtualization technologies VMWare and Hyper-V
  • Knowledge and experience in the latest Data Centre technologies and cloud platforms including AWS and Azure: Desirable skills in puppet/chef, python/ruby scripting
  • Experience working with virtual desktop applications, e.g. Citrix, TS
  • Deep understanding of networking principals. VPN, IPsec, TCP IP and Routing skills
  • Demonstrated PowerShell scripting skills and exposure to Linux
  • Experience in system monitoring and reporting tools
  • Extensive experience in a Service desk environment providing support using a call management system
  • Minimum 6+ years as a Support Engineer (L3) in a large organisation

Please send through an updated CV for an interview ASAP.

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Mia Davids

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