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1 st Level Help Desk Support

NSW, Sydney
Posted on 18.04.2017
  • 6 month rolling contract
  • Sydney CBD location
  • Excellent training provided

Looking for 1st level help desk support for 6 month rolling contract based in Sydney CBD.


Fantastic opportunity for someone with exceptional customer service skills to join a Dynamic IT Helpdesk Team.

A fantastic contract opportunity is now available for a 1st level Help Desk Support to join a team professionals providing superior customer support to technical issues.

Key Responsibilities

  • Answer help desk telephones and respond to basic customer enquiries to ensure customer needs are met.
  • Assist customers in logging calls on a Helpdesk Call logging system and escalating to 2nd / 3rd level support.
  • This is a high call volume desk requiring exceptional communication skills
  • Environment supported includes (but is not limited to) Active Directory, Windows OS and Microsoft applications.
  • Customers demanding at times and calls can come through at very high volumes

Skills and experience required:
  • Previous Call Centre or Customer Service experience is preferred to be considered for this role.
  • You need to have very strong knowledge of Microsoft Technologies and a keen desire to learn IT processes
  • Customer service is key to this role so it is absolutely essential that you have very polished communication skills
  • You must want to work with others and be there to help out your team if and when required.
  • You must have the ability to follow processes and instructions.


To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Mary Norouzifar on 0294645583. Please quote our job reference number: 200166608.

Reference Number: 200166608_3

Contact Details: Mary Norouzifar

How to Apply?

Click on the link below

Click here for more information about this job

Contact Details

Contact Name: Mary Norouzifar

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