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Application Support Engineer

Temporary
QLD, Brisbane
Posted on 27.03.2017

Leading Global Software Company
3 Month Contract with a possibility of becoming permanent
Join a growing team supporting clients that are household names

  • Leading Global Software Company
  • 3 Month Contract with a possibility of becoming permanent
  • Join a growing team supporting clients that are household names

This an exciting opportunity for an experienced application support engineer to join a leading global software company. This is a contract role that will likely be extended, and could go permanent for the right candidate.

This role also offers an opportunity to enhance your skills as you gain experience in a range of customer facing and technical areas from application support and project management to specialised skills you would not master as well elsewhere.

To potentially become permanent in this role, you will be excellent with customers. Keeping them in the loop with what is happening in regards to the ticket. You will be the type of person to put your hand up when you're unsure, however you will quickly become an expert with the software, and identify the faults with accuracy. High level customer service will then set your service apart.

Our client
  • A leading global software company that is gaining in client base
  • Their expertise is in effective customer interaction solutions across phone/contact centre, web and mobile channels using proven processes and best-in-class technologies.
  • Turnover is not a feature of this organisation. You are joining an established team excited to bring in a new member in yourself.

Responsibilities
  • Respond to tickets raised by the customer within designated SLA metrics
  • Work with customers to identify and implement workarounds if possible
  • Proactively manage tickets from start to finish ensuring customer is satisfied with resolution
  • Work with local and offshore development teams
  • Assist where possible in preparation of release package and necessary documentation
  • Assist with SIT and UAT testing of releases
  • Assist with deployment of certified releases to production
  • Provide input to Service Account Manager performance reports to be presented to customer
  • Maintain internal documentation on the product and customer environment

You will bring:
  • Ideally around 5 years of relevant experience
  • A sound working knowledge and understanding of Windows server, UNIX and web based applications (IIS/Tomcat)
  • Ability to use tools to analyse network packets (Wireshark)
  • Understanding of database systems (MySQL, Microsoft SQL, Oracle, CouchBase)
  • Ability to handle complex multiple tasks, prioritise & achieve results under pressure.
  • Strong communication skills - the ability to clearly communicate written and verbal information at multiple levels.
  • High attention to detail
  • Strong problem solving skills
  • Software development an advantage

To submit your application, in strict confidence, please apply online using the appropriate link below. Alternatively, for a confidential discussion, please contact Pablo Calaby through email on pablo.calaby@hudson.com, quoting Ref No: 4A/17584.

Your interest will be treated in the strictest of confidence.

How to Apply?

Click on the link below

Click here for more information about this job

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