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Telecommunication Operations Specialist

Posted on 14.02.2017
  • Business process around ordering, activations, assurance
  • 3 months contract
  • Hobart location

Bring your existing knowledge of business processes around customer service over copper and HFC networks. Two opportunities available


Our client, a well known telco organisation is looking for multiple switched on Telco Operations Specialists for a 3 months contract to start immediately in Hobart.

You will be responsible for the following:

  • A section of the business processes required to develop and deliver on customer order obligations
  • Working with the Operations Manager and broader team to ensure the accuracy and availability of order deliverables
  • Contribute to process mapping exercise, ensuring all processes are understood and documented appropriately
  • Work collaboratively across customer delivery groups to ensure upstream and downstream process impacts are understood, mapped and tracked accordingly
Your skills and experience will include:

  • Knowledge of the Customer Access Network (CAN) as to how customer services are provided over copper or fibre would be ideal.
  • You are considered an expert on systems such as NPAMS and Siebel (mandatory)
  • Ideally you will have these systems experience: RASS, Flexcab, AXIS, GDD, E-East, Cramer
  • Experience in an Operations role, experience in Service Delivery, TSO, Commercial Management or a Process area preferred
  • Possess basic project management skills particularly in meeting some deadlines.
  • Analytical skills around identifying issues and being proactive around escalating and having resolved.
  • Familiarity with operational improvement methodologies (e.g. lean six sigma)
  • Ability to work in a high performing operational team
  • Ability to adapt and learn new things
  • Ability to work collaboratively across other groups to resolve issues
To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Jo-Ann Lim on 03 86804321. Please quote our job reference number: 200165101.

Reference Number: 200165101_2

Contact Details:

How to Apply?

Click on the link below

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